Top Hybrid Customer Success Jobs in Austin, TX

The Sr. Director, Customer Engagement & Delivery at Q2 is responsible for leading a team of Engagement Managers to oversee multiple complex, large transformation engagements, ensure client success, manage client relationships, and drive business outcomes. The role involves driving strategic alignment with customers, scaling engagement models, and fostering cross-sell and up-sell opportunities. This is a hybrid position based in or near Austin, TX.

Lead a team of 4-5 Public Sector Customer Success Managers, prioritize user feedback, hire and develop talent, analyze customer usage trends, develop strategic recommendations, and achieve team metrics for Public Sector customers in HigherEd, NFP, Gov't, Healthcare sectors.

Looking for an experienced customer marketing leader to manage and grow a strategic customer advocacy program in the Americas. Responsibilities include building relationships with customers, creating customer testimonials, developing strategic alignment with various teams, recruiting customers for advocacy program, creating and maintaining a library of customer stories.

The Professional Services Specialist at AffiniPay manages custom solutions for clients, including document automation and integrating software solutions. They work closely with customers, oversee project timelines, and maintain high-quality standards for all projects. Additionally, they identify cross-selling opportunities and communicate product enhancements to management.

The Digital Customer Success Manager at SailPoint is responsible for monitoring and responding to customer inquiries, focusing on at-risk engagements, and ensuring client satisfaction. This role does not involve sales quotas. Responsibilities include providing guidance on products and services, updating account information, and participating in customer campaigns. The ideal candidate is customer-oriented, process-driven, and enjoys collaborating with colleagues to improve processes.

As a Customer Success Manager at LogicMonitor, you will drive product and partnership success by coaching customers to achieve their business goals and maximize value from the LogicMonitor platform. You will be the primary point of contact for customer interactions, including training, on-boarding, adoption, retention, and advocacy.

As an Owner Relations Agent, responsibilities include answering owner inquiries, logging them in a tracking system, building relationships with clients, and developing new skills. The role requires proficiency in Microsoft Office and oil and gas software programs.