OJO
OJO Labs partners with consumers on one of their biggest life purchases.
Austin, TX
Hybrid

Customer Support Representative at OJO (Austin, TX)

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About OJO

OJO envisions a world where everyone has what they need to own a home. We know that homeownership is one of life’s most complex decisions and access to trusted advice and expertise can be the difference-maker. Through the fusion of machine intelligence and human expertise, we meet people wherever they are in their home journey to provide deeply personalized guidance and support.
 
Our intuitive technology learns each individual’s needs and preferences to provide a tailored experience whether they’re buying, selling, or managing their home as an asset. We then help them to move forward when the time’s right — with support, knowledge, and confidence.

From our network of top-rated agents we’ll match homebuyers and sellers with the expert who can best support their specific journey. We introduce agents and loan officers to consumers at just the right time, and underpin the connection with tools and insights to ensure a best-in-class experience.

As part of our team, you’ll help create the experiences that help level the playing field in real estate, so that all people — regardless of race, class, or gender — can experience the gateway to wealth and the security that home provides. 

We believe that by providing excellent customer service we are not only able to positively impact our customers’ lives, but also enhance the reputation of our organization, improve our referral partner relationships, build brand loyalty, and improve job satisfaction. As a Customer Support Representative you will be the liaison between OJO and our Partners. 

What you'll do:

  • Own overall relationship with agents, which includes managing on-boarding, training, increasing adoption, ensuring retention and high levels of customer satisfaction
  • Help contribute to developing customer success strategies and best practices
  • Communicate across departments including concierge services, closing coordinators, and performance management teams
  • Research, diagnose and troubleshoot issues and help agents overcome any obstacles

What we need from you:

  • 2+ years of real estate and/or customer service experience
  • Alignment with OJO’s core values: Embrace Discovery, Relentlessly Improve, Hire Great, Be Compassionate, and Earn Trust
  • Excellent written and verbal communication skills
  • Functions with a high level of urgency and comfortable in a fast-paced environment
  • Ability to self manage and work through tasks without direct supervision
  • Proven record of delivering top-notch service in a dynamic work environment

  • Nice to Haves:
  • Salesforce, DocuSign, and/or Slack experience
  • Real estate knowledge and background

What do we have to offer?

● You get to work with the best of the best
● A collaborative, respectful environment where your voice will always be heard
● Competitive Salaries 
● Equity 
● Four Weeks PTO for Non-Exempt Employees
● Dog-Friendly Workplace 
● Commuter Stipend or Free Parking 
● Optimum Workspace Subsidy
● 70% Coverage of Employee and Dependent Health Premiums 
● Promote from Within Philosophy 
● Volunteer Program 
● Many More – We have a whole team dedicated to making OJO an awesome place to work! 

Our Team

With offices all over the world, our award-winning work environments blend meaningful impact and employee satisfaction. We have offices in Austin, Texas; Minneapolis, Minnesota; San Mateo, California; Chicago, Illinois; Toronto, Ontario; and Vieux Fort, St. Lucia.

OJO has received multiple workplace awards, including Fortune Best Workplaces in Technology, Inc. Best Workplaces, and Austin Business Journal’s Best Places to Work. Every person at OJO has a significant impact on our evolving product, team, and culture, which is why we hire the best technical, creative, and operational minds.

Virtual Life at OJO

At OJO, we care and listen deeply to the needs of our team to ensure they are comfortable and have the necessary tools to be productive while working from home during the pandemic. We strive to allow a balance and separation between home and work life, and provide support and a flexible working schedule so that employees are able to focus on what’s important to them. The leadership team at OJO has decided that we will work from home indefinitely. As safety allows, offices will open and employees will have the option of accessing them to work. We will continue to monitor and respond to COVID-19 proactively, while adhering to safety precautions provided by medical leadership.

OJO is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.

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What are OJO Perks + Benefits

OJO Benefits Overview

You get to work with the best of the best
A collaborative, respectful environment where your voice will always be heard
Competitive Salaries
Equity
"Take What You Need"/Flexible PTO Policy
20+ Company Holidays
Dog-Friendly Workplace
Free Parking
Home Office Stipend for New Hires
Monthly Wellness Stipend
At Least 70% Coverage of Employee and Dependent Health Premiums
Paid Parental Leave
Promote From Within Philosophy
Volunteer Opportunities: OJO Cares
Many More – We have a whole team dedicated to making OJO an awesome place to work!

Culture
Volunteer in local community
Partners with nonprofits
We've worked with some really amazing nonprofits over the years. For example, we host Code2College interns in our engineering team and donate technology equipment for their use.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
We believe life is what happens outside of the office, and we support our team's individual needs to manage their schedules.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Our Executive and Senior leadership teams are diverse and well-rounded.
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
OJO is committed to fostering an inclusive environment for all candidates by building a hiring ecosystem that ensures consistency, fairness, and equity.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
OJO offers both healthcare and dependent care FSAs.
Disability insurance
OJO pays long-term and short-term disability.
Dental insurance
Vision insurance
Health insurance
OJO offers three different insurance plans, including one with 100% coverage for employees and dependents. OJO also contributes to employees’ Health Savings Accounts (HSA).
Life insurance
OJO covers a basic life insurance policy for employees, but also offers a voluntary life insurance option for employees and dependents.
Wellness programs
OJO offers a monthly wellness stipend for employees.
Mental health benefits
OJO has partnered with TalkSpace to offer all employees and dependents (over the age of 13) covered access to therapy and psychiatry services.
Wellness days
Financial & Retirement
401(K)
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Our exempt employees have a "take what you need" time off policy, and our non-exempt employees each have a generous PTO policy.
Paid volunteer time
We have a monthly volunteer program that provides opportunities for our team to give back to the community.
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Company-wide vacation
Each July we take a week of collectively to rest and recharge as a team so we can come back refreshed to tackle the back half of each year.
Office Perks
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
New hires receive a home office stipend.
Mother's room
Professional Development Benefits
Job training & conferences
OJO has lots of growth and learning opportunities!
Tuition reimbursement
Lunch and learns
Our Data Science and Engineering teams hold regular lunch and learns ranging from beginner to advanced topics.
Promote from within
Continuing education stipend
Online course subscriptions available
Customized development tracks

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