Part-Time Customer Support Representative
We’re a company founded by engineers, comprised of engineers, building the world’s largest cloud learning and transformation platform with a bold mission – giving individuals and businesses the chance to change their trajectory. Our fun and engaging courses have helped over 1 million students learn to cloud, and we’re just getting started.
Working at A Cloud Guru
We’re a smart, quirky, tight-knit team who’s passionate about our purpose, who works hard, learns together, and laughs together. We look for people who are excited to work with purpose, who can add their own unique quirkiness to our own. We’re proud to say we champion diversity and inclusivity are committed to making coming to work an enjoyable experience for all.
Our Values
Champion our customers: We connect with and truly care about our customers
Be thoughtful but decisive: We move swiftly and confidently with grounded logic
Learn all the things: We bring insatiable curiosity to our roles every day
Be hungry, stay humble: We always bring out A-game, never our ego
Keep it fun: Above all, have fun and make 'em smile
The Part-Time Customer Support Representative role
As a Customer Support Representative at A Cloud Guru, you'll be responsible for the day to day support of A Cloud Guru students. You'll leverage your people skills and knowledge of the product to ensure customers receive the best experience throughout their cloud journey with A Cloud Guru. This role is also the voice of the customer and provides valuable insights to key product teams.
In this role you’ll get to:
- Learn new technologies quickly and become very knowledgeable of A Cloud Guru’s product
- Partner closely with your team’s voice of the consumer representatives to pass along information and insight
- Build and document key internal operations to drive efficiency
We are looking for someone who can:
- Ensure customer issues and feedback are reported and documented using our internal tools, which include:
- JIRA
- ProductBoard
- Notion
- Effectively communicate with support team and other key departments on customer issues
- Promote customer self-service by collaborating on customer help articles
- Maintain ongoing knowledge of our product offerings and updates
- Fully understand, research and resolve customer issues
If you possess the following traits, we'd love to hear from you:
- Proven experience providing high-quality support to customers - no previous Customer Support experience required
- Strong verbal and written communication skills
- Strong time management skills
- Experience utilizing a CRM software is a plus!
- Bachelor’s degree, or equivalent experience, is preferred
Does this sound like you? Want to help us teach the world to cloud? Get in touch, we’d love to talk.
Our crew
Our team is spread across the globe, primarily in the US, Australia and the UK. This role will be based in our new office in Austin, TX.
A Cloud Guru is proud to be an equal opportunity employer and welcome all to join the team. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or age. At A Cloud Guru, we champion diversity and know that an inclusive environment is critical to our success.