Are you the type of person that enjoys working in a high-paced environment with an entrepreneurial mindset? The Business Analyst role within the Global Partner Success Operations (GPSO) (formerly known as Global Sales Operations (GSO)) team is responsible for enabling, troubleshooting, and optimizing sales tools and technology at HomeAway. In this role, you will be a critical player in helping optimize our global sales enterprise telephony and VOIP architecture to help intelligently scale based on business needs. You will also be providing front line Business Analyst support for our sales teams. Primary daily activities include investigating bugs and system issues, facilitating tasks and improvements through Jira (or similar Agile software), working with IT to resolve issues, running reports and analyzing results, answering sales questions regarding systems, and identifying changes for process improvement and long-term system optimization. In addition to the day to day tasks you will provide support to the overall GSO Tools team through testing and system rollout coverage for large roadmap objectives. HomeAway is an equal opportunity employer.

What you’ll do:

• Day-to-Day responsibilities include:
  • Get up to speed with HomeAway’s enterprise telephony / VOIP infrastructure and understand what is needed for the Best In Class sales call flow strategy
  • Learn sales processes through process mapping to understand how the technology is used and impacts crafted through change
  • Tackle problems daily issues and engage development or IT support, as needed
  • Responsible for end-to-end business analyst duties including requirements gathering, data analysis, functional design, system implementation, and user acceptance for sales teams
  • Participate in our development process by developing appropriate user stories, test plans, and acceptance testing for all recommended system changes
  • Develop and maintain thorough documentation of system processes and change requests
• Supporting Our Partners:
  • Work with sales management to understand user needs
  • Drive adoption and awareness of system functions and usage by end users
  • Plan, develop, and deliver appropriate training materials for your projects as well as plan for translation and delivery for global end users

Who You Are:

• 3+ years in a business analyst role, preferably in an operational capacity leading / supporting enterprise telephony / VOIP system
• 2+ years of experience in call center QA Operations ecosystem
• 2+ years of experience leading and/or playing a key role in defining call flow strategies / setting up IVRs
• 2+ years of experience working within an Agile framework
• 2+ years of experience working with a sales organization
• Experience with voice-to-text platforms and analytics preferred
• Testing and QA experience is a plus
• System Administration a plus
• VOIP Company Related Familiarity a plus (AVAYA, CISCO, 8x8, 3Com, Polycom, Lucent Technologies, Google Voice)
• Understanding of CRM capabilities regarding configuration and custom development a plus
• Bachelor’s degree or higher required

Benefits & Perks:

• Competitive health and insurance benefits.
• Competitive salary.
• Annual target bonus or commission.
• Parental leave for up to 20 weeks (dependent on eligibility).
• Paid vacation and sick time.
• Vacation rental on a yearly basis (taxable benefit).
• Employee Stock Purchase Program.
• Free snacks and beverages.
• Frequent company update talks with our leadership team.
• Free listing on HomeAway.com.
• Electronic, adjustable stand-up desk.
• Discounted Metro & Rail pass.
• Casual dress.

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

About HomeAway:

HomeAway, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.