Expedia

Are you passionate about improving customer experience through deep behavioral insights? Do you love vacations and want to help a product-oriented company continuously improve their platform to facilitate travel? If so, read on!

Vrbo is seeking an intellectually curious, collaborative and experienced analytics leader expert to join the Global Analytics & Data Insights (ADI) team in Austin as the Sr Manager of Traveler product. The ADI team fuels data-informed decisions, proactively seeks data-driven solutions to enhance web products and improve customer experience.

Who You Are

Required qualifications:

• Bachelors or Masters in engineering, physics, mathematics, science or analytics

• A total of 8-10 years of experience in web and product analytics

• Authority in clickstream behavioral analytics (web analytics, digital analytics)

• Strong SQL skills for data analysis, structuring, and transforming

• Ability to clearly communicate technical information to non-technical audiences

• Ability to lead a team (5-7 analysts)

Preferred qualifications:

• Hands-on experience with modern web analytics tools (Adobe analytics, Google Analytics, Mixpanel, Coremetrics etc)

• Hands-on experience using relational databases and big data via writing performant queries in SQL against multi-terabyte and billion row datasets in EDW, AWS and Hadoop environments

• Hands-on experience using modern visualization tools (Tableau, Looker, Qlik)

• Experience in a relevant area – travel, ecommerce, or real estate is a strong plus

What you’ll do:

• Influence and drive prioritization of roadmap of clickstream analytics solution at Vrbo

• Influence and drive the roadmap for clickstream tools selection for Vrbo and across other Expedia Group brands

• Build roadmap of data annotations, anomaly detection and trend predictions to drive proactive insights on business performance

• Partner with data engineering and analytics platform teams to automate corporate level reporting of business performance and traveler metrics

• Generate and publish proactive insights on traveler behavioral analytics and product analytics

• Act as an authority in clickstream behavioral analytics and provide consulting across the organization

• Drive precise, deep analyses and communicate prioritized and actionable recommendations to a variety of stakeholders (experts, non-experts, product managers, marketers and senior leaders) at various company forums

• Partner closely with other analytics team leads to prioritize and orchestrate analytics needs to make impact on business priorities and outcomes

• Help the analytics and product teams establish and communicate a set of prioritized OKRs (Objective Key Results) at the planning process and every 180 days

• Hiring and leading a solid team of analysts to drive key analytics priorities aligned to organizations strategic imperatives and business priorities

What is the Opportunity?

• Function as the leader for customer experience analytics with focus on Traveler product

• Establishing a solid foundation for clickstream behavioral analytics in the first 6-12 months to meet business objectives across the organization

• Partnering with brands across Expedia Group on data platform, common clickstream, common identity and traveler journey mapping 

• Helping the company identify, measure and prioritize high value business opportunities

Benefits & Perks:

• Competitive health and insurance benefits.
• Competitive salary.
• Annual target bonus or commission.
• Parental leave for up to 20 weeks (dependent on eligibility).
• Paid vacation and sick time.
• Employee Stock Purchase Program.
• Free snacks and beverages.
• Frequent company update talks with our leadership team.
• Free listing on VRBO.com.
• Electronic, adjustable stand-up desk.
• Discounted Metro & Rail pass.
• Casual dress.

Why Join Us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

About Vrbo:

In 1995, Vrbo introduced a new way for people to travel together, pairing homeowners with families and friends looking for places to stay. We were grounded in one purpose: To give people the space they need to drop the distractions of everyday life and simply be together. Since then, we've grown into a global community of homeowners and travelers, with unique properties in 190 countries around the world. Vrbo makes it easy and fun to book cabins, condos, beach houses and every kind of space in between.

Vrbo is part of VRBO and the Expedia Group family of brands and offers homeowners and property managers exposure to over 750 million visits to Expedia Group sites each month. To learn more, visit www.vrbo.com.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.