Sr. Business Analyst - Global Sales Operations (Salesforce) at Expedia Group

| Austin
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ExpediaJob Description

Vrbo is looking for a Business Analyst who is passionate about creating technology-driven solutions to solve new challenges. In this role, you will be expected to dive in and use your demonstrated Salesforce and telephony expertise to unlock process efficiencies and identify and implement improvements to Partner Success’s growing technology stack. We will look to you to enable us to cater our growing technology stack to the evolving needs of our marketplace, program manage your efforts from ideation to adoption and communicate the impact of your work to a variety of audiences.

Your Expertise:
  • You are an analyst that thrives in a collaborative, dynamic and agile environment
  • You are an enthusiastic and innovative problem solver who is adaptable to change
  • You have good communication skills at both the strategic and technical level
  • You are a Salesforce.com guru and understand complex integrations
  • You are curious and see challenges as opportunities to learn
  • You can frame complex business problems as both the “big picture” strategy and the tactical actions
  • You are eager and dedicated to developing your craft and your career
  • You are a great teammate who inspires others to be creative thinkers and are eager to partner with other teams
Responsibilities:
  • Execute the full business analysis process on an ongoing basis: Observe processes, analyze upstream & downstream data, identify needs and gather requirements, develop functional design, create and communicate user stories, design implementation plans, develop and test products, support end-user implementation and adoption and communicate impact broadly
  • Serve as an expert of the Partner Success technology stack and point of contact to the inhouse account management teams, including (but not limited to) our telephony platform, Salesforce.com, and internal best-in-class account management platform, and identify and initiate new technology opportunities
  • Understand end-to-end sales processes (acquisition and account management) through close and regular evaluation and process mapping to fully understand how existing technology is used and provide strategic recommendations on how to improve the tools and processes to support evolving business needs
  • Manage large, technical projects, leaning on your close working relationships with partner teams and stakeholders, and provide clear communication on programs' goals, status and measurable impact
  • Support the resolution of technical issues through research, problem solving and engaging with development teams and brainstorm opportunities for future prevention
  • Quickly identify key technical and business dependencies and lean on your expertise to design robust solutions to achieve business goals
  • Work closely with our training teams to design and document processes to enable clear understanding and adoption
  • Through data & analysis, proactively create methods to identify potential issues and work with partners across the organization to identify areas for automation
  • Actively engage with technology trends and share insights with your team
Who you are:
  • Bachelor’s Degree or higher
  • Experience in a business analyst role, preferably in a sales organization supported by a CRM system
  • Experience with SalesForce.com sales functions, such as accounts, contacts, leads, opportunities, reports, forecasting, and activities
  • Experience operating in an agile framework with user story creation experience
  • Experience in writing test cases and executing end user testing
  • Understanding of CRM capabilities regarding configuration and custom development
  • Self-starter – Self-identifies opportunities and takes initiative
  • Demonstrated strong communication skills and “customer-first” mindset
  • Salesforce admin certification is a plus
  • Project management certification is a plus
  • Advanced knowledge of Microsoft Excel. Knowledge of SQL a plus
Benefits & Perks:
  • Competitive health and insurance benefits.
  • Competitive salary.
  • Annual target bonus .
  • Free snacks and beverages.
  • Frequent company update talks with our leadership team.
  • Free listing on Vrbo.
  • Electronic, adjustable stand-up desk.
  • Discounted Metro & Rail pass.
  • Casual dress.
Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

About Vrbo:

In 1995, Vrbo introduced a new way for people to travel together, pairing homeowners with families and friends looking for places to stay. We were grounded in one purpose: To give people the space they need to drop the distractions of everyday life and simply be together. Since then, we've grown into a global community of homeowners and travelers, with unique properties in 190 countries around the world. Vrbo makes it easy and fun to book cabins, condos, beach houses and every kind of space in between.

Vrbo is part of HomeAway and the Expedia Group family of brands and offers homeowners and property managers exposure to over 750 million visits to Expedia Group sites each month. To learn more, visit www.vrbo.com.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • ScalaLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM

Location

Expedia Group has three offices in the Austin area with a 16-story building now open in the Domain.

An Insider's view of Expedia Group

What’s the vibe like in the office?

Some of us have been working together for 5+ years and have been there for each other during engagements, births, divorces…you name it. They have truly been my second family and my coworkers are the best part of coming to the office every day.

Amanda

Director, B&B Sales and Supply

What projects are you most excited about?

As a Software Engineer, I’m excited to rebuild an old JavaScript and jQuery STAB component into a new React based component. The goal is to update this component to our new tech stack so when consuming applications move to using Catalyst based applications we can ease the integration process.

Juliana

Software Engineer

What makes someone successful on your team?

Being a successful finance person means being a strong business partner and not only understanding what is happening throughout the business but also being insatiably curious about it. It’s not enough to just know math, or know the numbers; you need to know where those numbers come from, how they get there and what's driving that result.

Sharon

Sr. Director Global Finance Operations

How do your team's ideas influence the company's direction?

The Talent Acquisition team is always pitching innovative ideas at our 120-day planning sessions that directly impact the company and recruitment experience. It’s amazing to see how quickly we’re able to implement new ideas every 120 days and measure the results. We’ve seen everything from employee referral reform to self-defense classes in Austin.

Marisela

Director, Global Talent Acquisition

What projects are you most excited about?

I'm on a team that's investigating the integration of react-native into our existing mobile app and my focus is primarily on bridging our existing native analytics packages into the react-native side of things. This allows us to adapt and improve based on what customers do while using our product,

Andrew

Software UI Engineer

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
We participate in an annual Day of Caring where Expedia Group offices from around the world all take a day in September to spend time volunteering for a favorite charity. This day is a paid day off!
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Expedia Group's team fitness initiatives include In-office fitness classes at our Austin Domain 11 office.
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vrbo offers up to 20 weeks of paid parental leave (yes, dads, too!) for eligible new parents with at least 1 year of service.
Family Medical Leave
Adoption Assistance
Company sponsored family events
From our annual holiday party (without kids) to our Halloween, Spring Picnic and Bring your kid to work day parties, employees have several opportunities to celebrate together throughout the year.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
9 paid holidays + 2 floating holidays you can take any time during the year.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Vrbo hosts lunch and learn meetings on occasion in addition to Fireside chats with notable leaders, Product Academy and Career Exploration Program.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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