Lead Content Designer, PXE

| Austin
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Defend the digital world and design the future of security at Rapid7! 

As cybercriminals become more sophisticated, we need to provide simple, yet powerful solutions to help our customers defend their digital environments. 

Are you up for the challenge?

The Product eXperience Enablement (PXE) team is responsible for creating, maintaining and advocating for the standards that align our products. We are looking for a writer who can help us bring that same level of alignment to our shared voice and help get that in front of our customers. We truly care about developing the best ways to get our customers the content they need when and where they need it.

Is This You?

You like words. You construct entire worlds around them. For fun, you sprinkle adjectives like brass accents. 

As a lead content designer, you will connect the dots for our customers. Big picture. Small details. You’ve got this. Someone has described you as the love child between a wordsmith and an eagle. 

Our ideal teammate thrives in a fast-paced environment, believes that learning is a critical aspect of the user experience, and is a self-starter. You believe that partnerships, collaboration, and teamwork are the key ingredients to success. In fact, you excel at bringing people together around a common cause and sparking joy in the hearts of those around you. 

Do you feel like you want to be doing more with your words? On our team, not only will your words help our customers do their work, but they will drive the content experience for our products. In other words: you'll have a ton of opportunities to grow professionally along the way. 

Oh, did we already mention creating content? You must love it. 

Oh, the Things You’ll Do

 You will shape and build content experiences that simplify the complex, ultimately, helping our customers achieve their security outcomes. You’ll set the tone for our content and drive cohesive narratives across our product platform and related touchpoints. You’ll work directly with a variety of UX design-related jobs including researchers, product managers, engineers, marketing, and customer operations to help establish connective language and a unified voice for Rapid7. You will create the words that follow our customers on their end-to-end product journey.

In order to be effective in this role, you’ll need to be able to build relationships across Rapid7 to drive content-focused thinking and be a relentless advocate for our users’ needs. You will drive content design so that it tightly aligns with our Rapid7 mission: to simplify the complex and help our customers achieve their security outcomes.  

About This Role

In this role, you’ll:

  • Drive the direction, strategy, and vision for content experiences across our product portfolio.

  • Work with our partners to incorporate content driven thinking into our design system.

  • Engage and collaborate with stakeholders across the organization to encourage a content-as-a-priority approach.

  • Help design and build content experiences that guide our customers to achieve their outcomes. 

  • Create technical content to support our products as needed. 

  • Work closely with our Research, Support and Customer Success teams to understand how our customers actually use and deploy our products in the real world.

  • Create deep partnerships with our internal stakeholders to establish the processes, communication channels necessary to gather feedback and insights. 

  • Create detailed feature requirement documents that clearly outline use cases, best practices, technical constraints.

  • Be a positive, supportive, kind, and thoughtful member of our Rapid7 family.

Your Skills and Passions 

To thrive in this role, you should have:

  • An obsession with grammar and writing rules. 

  • A research-driven approach to content design.

  • An intense passion for technology and desire to learn about it. 

  • Very strong technical knowledge; cybersecurity is a major plus.

  • An understanding of how networks and the internet work.

  • Experience working with regex, Git, JIRA, Markdown, Pendo, Figma, and Jenkins.

  • Experience working directly with a software development team.

  • Experience building, implementing, and socializing processes. 

  • Strong leadership skills and the ability to effectively work across a diverse set of teams. 

  • The ability to communicate complex ideas clearly and concisely.

  • Excellent written and oral communication skills.

  • Strong project management skills.

  • The ability to be a team player.

  • The right mix of technical knowledge, writing skills, and analytical skills to deliver awesome documentation.

  • The tenacity, humor, and people skills to work with and obtain information from a wide variety of team members.

  • A desire to help others and lift teammates up. 

And finally, it’d also be extra nice if you have the following education and experience:

  • BA/BS degree in English, Technical Writing, Technical Communications, Journalism, Computer Science, a related field, or equivalent practical experience

  • 3+ years of experience in writing technical content or documentation

Something a Little Bit Extra

Your nouns: writer, designer, researcher, teacher. 

Your verbs: listen, learn, collaborate, simplify, organize, create, evangelize.

Your adjectives: empathetic, kind, thoughtful, supportive, insightful, creative, relentless. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

Rapid7 is conveniently located in downtown Austin, with plenty of restaurants, bars, and public transport close by.

An Insider's view of Rapid7

What’s the vibe like in the office?

It has all the perks of a startup but well structured, goal driven, and supported growth as an employee from start to finish. Several places to relax or wind down after a call, and working in one of the most iconic buildings downtown. Welcome to the Austin office!

Chris

Customer Success Representative

What are some things you learned at the company?

It’s not just the customer who benefits from the culture of compassion. Internally, Rapid7 employees look out for each other and work together to solve problems. Oftentimes, this ends up helping all parties.

Becky

Senior Manager, Customer Success Management

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Rapid7 is led by a diverse management team that represent the security community we serve. We believe that we all have a responsibility to continuously improve our DE&I efforts.
Unconscious bias training
We believe in continuous learning, our in-house trainers conduct consistent diversity trainings. We advocate for diverse thinking and strive to cultivate a workforce that mirrors the best minds.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We have so many amazing and organically created employee resource groups! These internal Rapid7 communities allow for an authentic experience where diverse employees and allies can come together.
Hiring Practices that Promote Diversity
We've taken the Parity Pledge, we reinforce strategic recruitment, we are committed to diversity partnerships, and we understand the importance in training around unconscious bias.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes full-time remote for specific positions, Work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive unlimited hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive unlimited hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Employees get free lunch during quarterly in-office Town Halls and some team meetings.
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
Variable.
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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