Global Head of Web Development

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Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

The Role and Team

Medallia is looking to bring on a Head of Web Development position. This role be a core member of our digital and demand generation function helping us build, maintain, and continuously improve the infrastructure of our websites. This is a player coach position that will work with both internal and external project stake holders in developing a dynamic website that has an emphasis on speed to production and load speeds. Proficiency in JavaScript, HTML, CSS, and other web services and program applications is essential to be successful in this role. 


  • Oversee to the high-level technology roadmap, and web platform architecture for the company
  • Play a key role in redesigning and re-platforming our high-availability, enterprise-level website
  • Architect technical solutions and develop high level designs based on business requirements
  • Will be responsible for managing other web developers and building out a team and cross training supportive staff
  • Duties to include daily, weekly, and monthly planned publishing, managing all marketing related content via WordPress (Blog, etc.)
  • Ensuring that all published content is accurate, relative, and timely across all web, social and mobile channels.
  • Collaborate with the Web Performance team to continuously improve performance metrics of the website such as higher conversion rates, increase in qualified traffic, lower bounce rates, and high search engine visibility. 
  • Assist all departments with marketing online needs in creating and publishing content.
  • Partner with project teams to develop or understand specific goals, prioritize projects based on overall company objectives, communicate prioritization clearly to all stakeholders and deliver measurable results.
  • Understand web performance and development trends/standards and keep Medallia’s website up-to-date, effective, and relative.
  • Have working knowledge and experience with building and migrating out a site into a headless CMS infrastructure
  • Proactively collaborate with internal and external resources to ensure web assets are aligned with company objectives.
  • Other duties as assigned and subject to change

Minimum Qualifications

  • 10+ years of experience with sophisticated CMS systems that utilize a workflow review process and incorporates customized applications
  • 10+ years of experience in Web development, Design, UX/UI principles
  • Hands-on experience with WordPress, CMS, HTML/CSS3 and Javascript (ES6), and responsive web design.
  • Ability to hand-code ASP.NET, Java, C#, HTML5, CSS3, and Javascript.

Preferred Qualifications

  • Familiarity with Wrike for a project management a plus
  • Diverse and tested experience working with B2B and with international/foreign language websites
  • Have working experience migrating a website from Wordpress to Prismic CMS, Butter CMS, and/or Contentful.

At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.

For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

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Austin, TX

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