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Integrated Operations Center Engineer - Security

| Austin

CLEAR makes life easier and more secure by using biometrics – your fingerprints, eyes and face – to confirm that you are you, and keep you moving. Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor’s office, access your office building, and more – without ever pulling out your wallet or phone. Now in 45+ airports and other venues nationwide, you are your ID, credit card, ticket, reservation and more with CLEAR.

We’re defining and leading an entirely new industry, moving quickly with data-informed decisions, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC’s Disruptor 50 List and winner of the SXSW Interactive Innovation Award, we’re working tirelessly to create frictionless customer experiences for our 3+ million members across the country.

We are seeking a security focused IOC Engineer to support CLEAR’s continued growth. Reporting to the V.P. of Infrastructure, this role will focus on continuous monitoring, incident handling and infrastructure maintenance.

What You Will Do:

  • Support continuous improvement to monitor services and internal processes for resolution of production incidents
  • Participate and track incidents from inception to resolution, including root cause analysis
  • Use standard runbooks to mitigate or resolve incoming incidents and escalate to appropriate teams as necessary. When called upon, you’ll contribute to those runbooks as well.
  • Partner with the Site Reliability Engineering team to improve efficiency and effectiveness of our monitoring and alerting platform
  • Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution.
  • Embed and work cross-functionally with Infrastructure, Security and Engineering teams 


Who You Are:

  • You have experience supporting high traffic and public facing websites, applications, and services
  • You have heavily utilized scripting languages (Bash, Perl, Python or Ruby) in your toolkit
  • You possess exceptional communication skills - written and verbal and are able to communicate cross functionally with both technical and non technical audiences
  • You love problem solving and thrive in environments of both high collaboration and strong autonomy
  • You understand industry security standards and best practices or have supported a security team previously.
  • You have 3+ years of experience working with and troubleshooting Linux operating systems
  • You have worked with monitoring and alerting tools (ex. Nagios, Grafana, Signal Fx, PagerDuty, Datadog)


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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

We're in a fabulous co-working space that has a ton of perks + community support! Huge plus: dog friendly + community networking events + happy hours!

An Insider's view of CLEAR

What projects are you most excited about?

Everyday I get to work on products that give time back to our customers; we leverage biometrics to let you be you so there’s less time spent in line. And as the technologies we use at Clear become more ubiquitous, we are on the forefront of ensuring the safety of our customers’ data and quality of their experience at every turn.

Kerry

Full Stack Engineer

How has your career grown since starting at the company?

Since joining CLEAR in 2014, I have had several opportunities to take on new and expanded responsibilities, often because I spotted opportunity and raised my hand to take it on as the company’s needs have evolved along with its growth.

Leah

Chief of Staff

What kinds of technical challenges do you and your team face?

We constantly fight tech debt and have the buy-in from management and business to spend 25% of effort each sprint addressing tech debt. We call it the sustainability budget. This ensures the code is well designed, maintained and fun to work with. You'll do the best work of your career.

Dee

Senior Director, Engineering

What are CLEAR Perks + Benefits

CLEAR Benefits Overview

As a customer-centric culture, our goals are driven by anticipating and solving for our customers’ needs. Considering our team members are the ones who make it happen every day, we are equally focused on our team members’ needs. We believe that leading a full life is the key to happiness and success.

Culture
Daily stand up
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
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