Technical Services Engineer, Realm

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*The person in this role must be willing and able to work weekends. This is a full time position with the option to work Wednesday through Sunday or Saturday through Wednesday.*

MongoDB Technical Services is seeking highly technical candidates for a role focused on the MongoDB Realm! The Technical Services team is a multifaceted and deeply technical worldwide customer-facing team situated inside the MongoDB Customer Engineering organization. We are responsible for helping our customers succeed with MongoDB products including our new Realm mobile solutions. Our engineers combine their MongoDB expertise with passion, initiative, collaboration and a great sense of humor to achieve outstanding results for our customers!

This person will work closely with highly skilled engineers and developers, encounter many different kinds of problems, recognize patterns, provide product feedback, contribute to documentation, shape processes, and help guide the evolution of the MongoDB Realm product itself. Most importantly, you will help our customers launch and run all manner of mobile applications using the newly launched MongoDB Realm on our Atlas Platform.

What this role will entail

  • Help MongoDB Realm users solving sophisticated issues with their mobile solutions, e.g., resolving questions on SDKs, architecture, performance, scaling and everything in between
  • Be a specialist on standard methodologies for developing and running mobile applications using MongoDB Realm at scale, whatever that scale may be
  • Advocate for customers’ needs, working with the Product Engineering teams to debug and reproduce problem reports from MongoDB Realm users and escalate problems to include other team members as needed
  • Recognize patterns, and optimally categorize and build links between related issues and projects

What you’ll need to succeed

  • Ability and willingness to work Saturdays and Sundays (the person in this role will work either Wednesday through Sunday or Saturday through Wednesday)
  • Genuine desire to help people succeed with our technology
  • Ability to rapidly learn a wide variety of new technical skills
  • Engage with our customers for their success with MongoDB Realm by solving their ambitious technical problems, applying advanced diagnostic and troubleshooting skills
  • Excellent interpersonal skills (both written and verbal) are critical as you will be working with users from all over the world with very diverse backgrounds, as well as with a highly technical engineering team
  • Ability to:
  • Develop simple mobile applications using Xcode or Android Studio
  • Read and understand the intent of code and stack traces in one or more languages of: Java, Kotlin, Swift, Objective-C, react-native
  • Comfortably navigate through Linux systems using a shell
  • Write simple reproduction scripts
  • Bonus points:
  • Software development background in multiple languages : Java, Kotlin, Swift, objective C, react-native
  • Mobile development background with Swift, Objective-C, Java, React-native, Kotlin, Xamarin
  • Experience using or running databases (like MongoDB) as a developer or DBA

Success Measures

In 3 Months

  • Run through creation of a simple app using MongoDB Realm, including sync to multiple devices.
  • You are comfortable handling tickets with identifiable diagnostic signatures
  • Can identify user reported tickets that don’t describe bugs
  • Have written detailed issue summaries for downstream teams

In 6 Months

  • You have a good understanding of Realm server, MongoDB and Atlas
  • Have solid understanding of Kubernetes, Docker, Nodejs, React-native, iOS, Android
  • Can identify issue patterns and escalating when appropriate
  • Can take any issue and work on it to completion, either by yourself or by including a colleague at the right time and with the appropriate skills to accelerate a solution

In 12 Months

  • You are influencing the product roadmap based on issues you’ve seen
  • You can answer issues from our enterprise customers based on their use case
  • You have a deep understanding of Realm server and synchronization technology

We commit to creating a culture of inclusion by seeking and valuing employees from different backgrounds and circumstances. This is cultivated by learning from and respecting each other’s differences. We firmly believe that everyone deserves to feel valued and safe in the workplace, and we acknowledge that underrepresented groups may not always feel this way. We recognize that a diverse workforce is the best way to broaden our perspectives, foster innovation, and enable a sustainable competitive advantage.

*MongoDB is an equal opportunities employer*

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

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Technology we use

  • Engineering
    • MongoDBDatabases

Location

3711 S MoPac Expy, Austin, TX 78735

An Insider's view of MongoDB

How would you describe the company’s work-life balance?

MongoDB selects intelligent and capable individuals who are motivated to capitalize on the massive opportunity in front of us. Although we are chasing this opportunity, there is incredible work-life balance in the form of numerous team outings and a flexible PTO policy.

Chris

Corporate Account Executive Manager

What does your typical day look like?

On a typical day, I work on new accounts, renewals, and meet with prospects. I speak with executives and developers about their applications and get to be at the forefront of the newest technologies! It's great to work for a business that your clients love. We get the best support from our leaders and training to keep us sharp on our skills.

Jessica

Corporate Account Executive

How does the company support your career growth?

MongoDB has grown exponentially over the past few years and as a result, there are numerous opportunities for career advancement. To keep pace, the company is constantly investing in developing its people to lead the next phase of our organization. For those looking to take their career to the next level, there is no place better than MongoDB.

James

Customer Success Manager

What unique initiatives do you have that encourage innovation?

The SDR Team is constantly re-evaluating and improving the way we support and add value to the rest of the Sales Org. In fact, on a quarterly basis, each person on the team proposes and executes a 'team improvement project,' which is something that they feel will add value to the team. These projects ensure that each SDR constantly innovates.

Gigi

Senior Manager, Customer Success

How do you collaborate with other teams in the company?

In any organization, it is essential for teams and departments to work together seamlessly in order to be effective. At MongoDB, the people and their ability to work together is a large reason for its success. Our sales teams interact with other business units on a daily basis.

Brent

Regional Director, Enterprise Sales

What are MongoDB Perks + Benefits

MongoDB Benefits Overview

At MongoDB, our employees get to make a huge impact and disrupt the database software industry every day. However, making a large impact isn’t the only perk of working at MongoDB. We also provide our employees with the resources they need to thrive in many aspects of their lives. We’re devoted to creating an open, innovative, and supportive environment for our team.

From flexible PTO and yoga classes, to fertility assistance and an amazing parental leave policy — the opportunity to make an impact at MongoDB is real and we want to support all of our employees in that journey.

Take a look at just some of the benefits we offer our employees.

Culture
Volunteer in local community
Since its September launch, MongoDB serves ATX has donated over $7,000 to organizations in the local Austin Community!
Partners with Nonprofits
Our Austin office partners with a variety of local charities and non-profits such as Habitat for Humanity, Doc & Gayle Young Food Drive, and more.
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Our affinity groups include: Underrepresented People of Color Network, MongoDB Women's Group, Underrepresented Genders in Tech, Queeries, The Queer Collective, Veterans, and Green Team
Hiring Practices that Promote Diversity
We partner with: AfroTech, Black is Tech, The Diana Initiative, Latinas in Tech, National Sales Network, Out For Undergrad, PowerToFly, Rewriting the Code, Women in IT Summit, and more
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
MongoDB provides Backup child care assistance.
Generous Parental Leave
MongoDB offers 20 weeks of paid parental leave for both mothers and fathers, and 4 additional weeks of flexible work arrangements for employees who have been with the company for at least 12 months.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
MongoDB sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
MongoDB hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Mentorship program
Learn about our Upskill program for SDRs to grow into a corporate sales role: https://www.mongodb.com/blog/post/mongodbs-sdr-upskill-program-the-path-from-sales-development-to-corporate-sales

Additional Perks + Benefits

To read about all of our benefits, take a look at this blog post: https://www.mongodb.com/blog/post/employee-benefits-that-make-a-differe…

We offer: Family support programs, fertility and adoption assistance, flexible PTO, employee affinity groups, mental health benefits, wellness and event programs, global mobility options, and more!

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