About the Role:

Serves as first line support of service delivery for Human Resources inquiries for CrowdStrike. This customer facing role provides high-quality support as the primary contact for applicants, employees, and former employees by servicing inquiries regarding the employment life-cycle and human resources related transactions in the areas of onboarding, compensation, learning, payroll, benefits, People program/initiatives and People systems. 

Job Responsibilities:

• Provides case management and timely resolution for first-level inquiries via multiple communication channels (ServiceNow, phone, e-mail, Slack, Zoom) from key stakeholders and colleagues responding with accurate information, problem identification, and resolution in accordance with state and federal regulations and organization policies and procedures 

• Identifies and prioritizes non-routine employee inquiries/transactions and proactively serves as an employee advocate by escalating to the individual on the employee’s behalf 

• References and encourages the use of employee self-service tools found on the company intranet to educate employees on available resources where applicable

• Monitors and analyzes the People Services helpdesk for trending inquiries in an effort to identify opportunities for improvement to mitigate high ticket volumes 

• Serves as the subject matter expert for HR processes and procedures by accurately advising employees and managers on the appropriate actions needed to proceed 

• Supports the Talent function by coordinating pre-employment screening/background checks upon offer acceptance, and partners with Corporate Security where applicable; ensures timely communication of the activity to internal team members and candidate 

• Exercise judgment within defined procedures and practices to determine appropriate action 

• Assists in benefits administration by partnering with local health insurance and pension brokers where applicable 

• Works closely with third party stakeholders where required to provide information in accordance with local employment legislation. 

• Ensures the accuracy of new hire and employee data by auditing the input of employee life-cycle transactions within the HRMS; updates the HRMS with appropriate data as applicable 

• Facilitates and coordinates the company’s Day 1 employee onboarding program for AMER employees 

• Partners with Immigration Program Manager and Talent team to support the coordination of immigration paperwork for visa initiation and renewals 

• May assist with other projects as assigned 

Experience, Skills and Requirements 

• Bachelor’s degree or related business field coupled with 1 – 3 years’ experience in Human Resources 

• Experience with onboarding and processing HR related transactions 

• Familiarity with Workday and/or SNow

• Experience as first line of contact for employees or customer service related role

• Process improvement, training, communication and project management skills 

• Superb attention to detail required as well as excellent verbal and written skills 

• Comfortable with full Microsoft office suite 

• Excellent problem solving, critical thinking, and analytical skills 

• Ability to work cross functionally, problem solve and adapt in a fast pace environment 

• Ability to work at all levels in an organization and across different cultures.

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