Manager of Training

| Austin
Here at Opcity, we help real estate brokers, lenders and settlement service providers serve online customers. The number of home buyers/sellers who start their process online is growing much faster than the industry as a whole. Opcity makes the real estate experience better by instantly and seamlessly matching consumers to the best agent for them, and facilitates the buying and selling process by connecting and coordinating the vital services within the home buying/selling ecosystem. Through our proprietary matching algorithm and SMS live-transfer and mobile application distribution platform, Opcity is able to instantly connect the best agent with the highest probability of conversion to the right consumer at the right time. Opcity’s matching model is based on sixteen (16) years of agent historical performance, predictive analytics, and a learning model of iterative improvement. Opcity’s network of providers, technology platform and toolkit allow Opcity to be the primary concierge for the consumer during the home buying/selling experience. This is an excellent opportunity to assist in the growth of a ground-breaking and innovative start-up!
The Manager of Training is responsible for the strategy, leading, training, motivation and managing a team of Trainers. The Manager of Training is responsible for providing and developing the necessary tools, information, and skills to ensure the Training team can provide the best possible training experience. Additionally, the Manager of Training is responsible for promoting our values and culture as well as ensuring that new Business Development Representatives, and Client Success Representatives (CSRs) who are graduating training are familiar with and bought into the day-to-day structures, policies, and procedures (e.g. scheduling and breaks strategies). 

Duties & Responsibilities:

  • Facilitation and ongoing development of the new hire training curriculum.
  • Flawless understanding of the CSR scripts, Quality processes and guidelines, Rules of Engagement, Technology, Attendance/PTO/Holiday policies, company values, all Opcity products/services, 
  • Curriculum and content creation
  • Delivery of content. 
  • Collaborate with Quality to understand emergent trends and implement best practices.
  • Collaborate with Managers to facilitate a successful transition from Training to the floor.
  • Partner with Client Success Managers to provide end of training assessments for each CSR. 
  • Partner with Quality, Operations, and Client Success Managers to see feedback and guidance around the continuous improvement of the new hire training curriculum. 
  • Strategize and implement strategies with a focus around career development, job execution, performance management, and retention. 
  • Proactively identify opportunities for corrective action and counsel, discipline, and/or administer warnings to Reps when adherence to policy and Quality are not met during training programs.
  • Partner with Recruiting & HR to provide continuous feedback on quality of hire and emergent trends. 
  • Monitors and analyzes sales team performance to evaluate the effectiveness of training and design follow up or ongoing programs as needed. 
  • Assess training needs and develop programs focused on scripts, product knowledge and effective techniques that will maximize CSR productivity, quality, and client satisfaction. 
  • Participate in interviewing prospective CSR candidates and assessing the necessary skills and traits that best align with the position and the Opcity culture
  • Collaborate with other Managers and Client Success Managers to creatively foster a fun and positive work environment 
  • Provide reports and/or assessments of Rep performance, attendance, development, achievements, as requested.

Requirements to Qualify/Apply:

  • Bachelor’s degree 
  • 3-5 + years of experience developing and delivering training material
  • 2+ years of managing Training/ Learning and Development teams
  • Experience Implementing of E-Learning programs

Key Competencies

  • Planning and Strategy
  • Leadership
  • Excellent Public and Interpersonal Speaking Skills
  • Strong Coaching 
  • Ability to Assess Needs and Determine Gaps in Skills for Trainees
  • Time Management
  • Effective Listener
  • Deductive Reasoning
  • Problem Sensitivity
  • Multitasking
  • Organization

The position requires prolonged standing or sitting and repetitive hand and wrist motion. Operates phones, computers, fax machines, copiers, and other office equipment. Diversity is important to us, therefore, Opcity is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Opcity will provide reasonable accommodations for otherwise qualified disabled individuals.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • GITDatabases
    • AWSDatabases

Location

Opcity, 6800 Burleson Road , Austin, TX 78744
Opcity, 6800 Burleson Road , Austin, TX 78744

Insider's spotlight

Perks of working here

401(K)
Casual Dress
Company Equity
Company Outings
Conferences & Training
Daily Meals Provided
Dental
Fitness Subsidy
Game Room
Generous PTO
Happy Hours
Health Benefits
Onsite Gym
Parking
Some Meals Provided
Stocked Kitchen
Unlimited PTO
Vision
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