About Kendra Scott:
We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our building blocks for creating a unique and engaging lifestyle brand across all channels, including retail stores, wholesale accounts and e-commerce. Our headquarters are located in the heart of Austin, Texas, and we embrace the unique vibe and energy of our hometown as an inspiration for our brand and company culture.
Position Overview:
Reporting to the Director of Field Operations, the Manager, Workforce Management is responsible for driving all WFM activities within Kendra Scott retail across our 100+ stores. The role will support increased effectiveness and exceptional customer experience by analyzing service needs and rates of productivity to ensure we have the right team and size to handle traffic and tasks. By performing proactive analysis of workloads, the Manager, Workforce Management will determine workforce needs, maximize the WFM platform, and define short and long-term staffing needs.
Responsibilities:
• Prepare regular WFM reports for leadership review
• Reconcile labor daily, weekly, monthly and quarterly to communicate out for field and leadership
• Manage changes to WFM platform to ensure adequate coverage across stores
• Communicate with leadership and Retail Operations team to ensure compliance with company standards
• Ensure hours are accurately accumulated and categorized in a format compatible with company and department payroll procedures
• Monitor schedule adherence, from efficiency to posted schedules
• Process requests for modifications of scheduling events
• Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction
• Provide analytical support/leadership for special projects
• Collaborate with HR, Retail Operations and field management on identifying opportunities to further optimize our workforce
• Communicate and work with staff members, management, HR as required
• Perform any other related duties as required or assigned within Retail Operations
• Create strategic recommendations to improve productivity while balancing service levels and costs
• Demonstrated skills with uploading and manipulating historical call trend and scheduling data to drive WFM outputs
Our Ideal Candidate Will Have:
• This role is based out of our Home Office in Austin, TX.
• Bachelor's Degree or equivalent education/experience
• 2-5 years of experience in Workforce Management with WFM software
• 5+ years of experience in retail stores or related environment, leadership preferred
• Ability to work within required platforms i.e. Excel, Tableau, PowerPoint
• Strong financial acumen and ability to understand business needs
• Strong analytical and organizational skills
• Excellent accuracy and attention to detail, with a strong sense of responsibility and follow-through
• A solutions-oriented mentality with a data driven approach
• A growth mindset: track record of leveraging past learnings, encouraging new ideas and smart risk taking in self and others
• Strong communication skills (both written and oral) with a proven ability to build cross functional partnerships to make effective decisions
• Ability to present performance metrics and overcome objections by leadership team
• A shared appreciation for our 3 core values of Family, Fashion and Philanthropy