Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

The Team

Just as Medallia always focuses on the customer, Medallia offices focus on the Medallian. From state-of-the-art construction projects to nutritious food and beverages, the Workplace Services team builds environments that keep Medallians feeling inspired and energized. We're a team of inquisitive and energetic professionals that are constantly searching for new ways to improve workplace efficiency and make Medallia a great place to come to work every day.

The Role

With an average of 2,100 hours spent in the office each year, our environment needs to be one that Medallians feel comfortable in as well as a place that fosters collaboration, creativity and growth. In this role you will be creating and maintaining this environment while providing an exemplary level of service to all Medallians. As the Workplace Services Specialist, you will oversee three areas Medallians are deeply invested in: impactful meetings and space, engaging events and a transformative food experience. You will be the creative and logistical force responsible for driving employee engagement at our Austin office. You will bring a passion for people and the conviction that a life lived in service is a life well lived. 

Responsibilities

• Be the owner of our Austin space. That means you are managing vendors, hosting impactful meetings and events and partnering with property managers to ensure our spaces are built and maintained to the highest standards.
• Manage the quality of food and service provided at the Medallia kitchens including achieving fantastic quality at low cost and maintaining high standards of hygiene and customer satisfaction.
• Host thoughtful events that drive collaboration for our colleagues and connection for our customers. Partner with the global WPS team to ensure that standard operating procedures are being maintained and suggest ideas for continuous improvement.
• Respond to Medallian requests and tickets efficiently, always keeping your focus on providing the best customer service possible.

About You

• A creative, passionate, detail oriented multi-tasker and self-starter.
• Ability to consistently demonstrate warmth, kindness and humor no matter the situation or interaction.
• You are always composed under pressure. 
• Highly organized, responsible, and trustworthy.
• Ability to facilitate communication clearly and concisely in a courteous manner.
• A consummate team player with a great sense of humor.

Required Qualifications

• Bachelor’s Degree
• 1 year of work experience in a corporate office or customer-facing environment

Preferred Qualifications

• 1 year of overseeing operations in high-growth offices spaces. 
• Bachelor’s Degree in hospitality, facilities, marketing, or related field.
• An understanding of the event and meeting management process – conception to completion.

At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.