Implementation Consultant

About Shipwell

At Shipwell, we empower supply chain efficiency and service effectiveness at scale. The Shipwell platform includes capabilities previously out of most shippers' technical reach and affordability today. Our solution combines everything shippers need, from transportation management and visibility to procurement, in a comprehensive, easy-to-use platform. It will adapt and scale as market and business demand change, allowing shippers to operate, manage, and optimize the shipping process seamlessly. Industry experts have recognized Shipwell's traction in the market and have differentiated Shipwell as a leader in the logistics industry. Awards include Gartner Magic Quadrant for TMS 2023, 2022, 2021, Food Logistics’ 2022 Top Software & Technology Providers, and FreightWaves’ FreightTech 2022 and 2021 Awards for Innovation and Disruption in Freight Industry. Shipwell was also named the fourth fastest-growing company in North America on the 2021, 2022, and 2023 Deloitte Technology Fast 500 and Forbes 2020 Next Billion-Dollar Startup.

Our Culture

Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us!

About the Role

As an Implementation Consultant, you will be partnering with our clients to design workflows, lead customer-facing working sessions, and configure the Shipwell TMS Platform for new client implementations. The project will begin at the close of sale and progress through post-go-live to ensure a successful introduction to the Shipwell Platform.

• You are the primary lead for the project kickoff, workflow design discussions, and the support of client testing, training, and best practice TMS utilization. 
• Evaluate current client processes and translate them into a future state design within the TMS
• Guide the client to a successful go-live based on milestones and tasks from detailed project plans.
• Partner with Shipwell Integration teams for alignment on ERP and Carrier connectivity.
• Partners with the client to define workflow needs and implement the scope of the project (understanding their culture, priorities and goals)
• Great at developing and maintaining customer relationships through various communication methods during the implementation process.
• Able to convey client needs internally, driving the resources needed for successful implementations
• Identify and address resolution of customer related issues during the implementation process by escalating to the appropriate department or management.
• Utilize Salesforce to update the status of ongoing client implementations.
• Manage multiple implementations simultaneously.
• You are a motivated individual who can work independently or as part of a team.
• You work well under pressure, adapt to change, and meet deadlines in a fast-paced environment.

What you need to have:

• 3+ years of SaaS Software Implementation and experience in a fast-paced, complex operational environment.
• 3+ years of experience in the logistics industry. Preferably involving:
• Full Truckload, Less than Truckload and/or brokerage operations,
• Procurement and vendor relations
• Experience with logistics system integrations involving an ERP and/or TMS
• Strong attention to detail and organizational skills
• Superb written and verbal communication skills.
• Excellent time management skills
• Motivated individual who can work independently and as part of a team.
• Demonstrated product expertise and the ability to learn new products

What is Preferred:

• Bachelor's degree in logistics or related business field
• Technical skills: SQL, ability to use Postman to access API endpoints, data configuration and troubleshooting
• Experience demonstrating software to both technical and non-technical people
• Energy and passion for teamwork and collaboration in a dynamic, fast-paced environment

Why Shipwell:

• Enjoy working remotely with the added perk of a home office reimbursement
• Unlimited Paid Time Off (PTO)
• A robust healthcare package that includes medical, dental & vision benefits, short-term and long-term disability, AD&S coverage, and flexible/health savings accounts
• 40K program where Shipwell matches up to 4%
• A yearly learning and development budget
• Subsidized internet, cell phone, fitness, and educational reimbursements
• Virtual team-building events where fun and connection take center stage 
• Join a vibrant, inclusive workplace shaped by friendly, talented individuals
• Receive a technology package including a MacBook Pro
• Employee Recognition Program to celebrate and incentivize hard work and success!

---The Salary Range for this role is between $80,000 - $90,000. Compensation is based on a number of factors including market location, job-related knowledge, skills, and experience. 

Shipwell is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and believe that experience comes in different forms. Diversity in our team makes for better problem-solving, more creative thinking, and ultimately a better product and company culture.

Even more important than your resume is a clear demonstration of impact, dedication, and the ability to thrive in a fast-paced and collaborative environment. Shipwell strives to have an inclusive work environment; so if you are hard-working & good at what you do then please come as you are.  We want you to contribute, grow, & learn at Shipwell.

We are looking forward to adding new perspectives to our team!

For more information about Shipwell visit shipwell.com, or connect with us on Twitter @shipwell, LinkedIn, and Facebook.com/Shipwellinc