Sr. Manager, Legal Operations & Service Delivery (Remote) at CrowdStrike

| Austin
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About the Role

CrowdStrike is seeking a Sr. Manager, Legal Operations & Service Delivery to help reinvent the way Legal delivers business value in a dynamic and high-growth environment by simplifying the complex. The journey starts with building service delivery infrastructure, optimizing vendor/spend management and collecting analytics—and will grow into advanced workflow design, business intelligence-driven strategy, and robotic process automation to extend the reach and impact of our incredible team of legal professionals. You will work with advanced tools alongside global talent with a design-thinking mentality to drive innovation and deliver tangible results for the business. Be prepared to stretch, as this role will touch on eDiscovery, data privacy and information governance as the program evolves and matures. You’ll need to keep your hands inside the vehicle at all times.

This role is remote-based and will report to the VP of Legal, Litigation & Operations.

This position is open to candidates remotely in the USA, with a preference to candidates in California, Texas, and Washington (Remote).

What You’ll Do

  • Build dynamic service delivery workflows
    • Stand-up a Legal ticketing system to track and channel inbound legal requests
    • Consult with Legal team members on simplifying legal support processes and, where appropriate, migrate to automated or semi-automated workflows using a leading cloud-based workflow platform
  • Take Matter & Vendor Management to the Next Level
    • Implement eBilling solution with integration into Finance system to optimize accruals, invoice approvals and forecast accuracy.
    • Assess and implement right-sized shared services options to help Legal teams manage seasonal workload fluctuations and delegate lower complexity work to maximize internal talent capacity.
    • Run dynamic RFPs and help negotiate alternative fee arrangements for projects with predictable scope.
  • Help reinvent Contract Lifecycle Management (CLM)
    • CLM deficiencies are a poorly kept secret—be part of the solution in reinventing CLM from a practitioner’s perspective by piloting new technologies and approaches in partnership with our commercial legal team.
    • Push the envelope with self-service options for Sales and Procurement, smartly calibrating risk management and deal velocity.
  • Build a Business Intelligence Platform for Legal
    • Help identify “metrics that matter” across Legal Practice groups.
    • Optimize reporting of key task, projects, goals and events.
    • Work with analytics team to build a visual, interactive BI dashboard for Legal leadership to facilitate data-driven strategies.
  • Oversee Knowledge Management (KM) & Project Management (PM) Evangelism
    • Help curate our internal Legal portal.
    • Develop after action review and quarterly business review cadences.
    • Guide department utilization of available KM tools to maximize value.
    • Promote design thinking methodology and project management skills across Legal
  • Innovate with Robotic Process Automation (RPA), Artificial Intelligence (AI) and Machine Learning
    • Unlike a lot of places, we actually use AI and machine learning and are actively leveraging RPA, so you’ll get to apply these technologies to Legal from driving efficiencies in the contracting process to powering self-service guided legal reviews.

What You’ll Need 

  • Bachelor’s Degree (B.A. or B.S.) with a focus in Business or Technology preferred. MBA a plus. 
  • 10+ years experience in the areas of technology operations, solutions management, or technology program management.
  • 5+ years work experience in project management; leading large-scale projects/programs, preferably in a Legal department or firm; understanding of full project lifecycle management.
  • Experience working with cloud-based and on-premise legal department technology solutions (e.g., e-billing, matter, contract, and document management, e-signature, knowledge management, etc.).
  • Excellent analytical, problem-solving, oral and written communication skills.
  • Possess excellent interpersonal skills; able to communicate with stakeholders in a manner that builds, maintains and enhances a positive working relationship.
  • Proven track record of breaking down complex processes and identifying key pain points in order to deliver business improvements at a global level.
  • Demonstrable success implementing and supporting large scale enterprise applications including Apttus or other CLM support tools.
  • Be able to explain complex systems and technical topics in a clear, concise manner to others who may have minimal technical knowledge using oral, written and visual presentations.
  • Strong working knowledge of technology tools and applications typically used in Legal department settings.
  • Demonstrated strengths in project management, action oriented, able to manage competing priorities to meet deadlines, and process focused while meeting deadlines.
  • Demonstrated strengths in analytical problem solving: analyze complex tasks, develop options, thorough and thought out plans inclusive of alternatives.
  • Demonstrated strengths in data architecture, database management and modeling skills.
  • Knowledge and experience with Domo or similar preferred.
  • Team oriented mindset




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Technology we use

  • Sales & Marketing
    • SalesforceCRM


Fantastic downtown location walking distance to awesome restaurants and happy hour spots.

An Insider's view of CrowdStrike

What's something quirky about your company?

Our mascot is a falcon so the SDR team puts falcon in front of activities - for example when we do team stretches when everyone needs to get up from their chair and take a break we call it Falcon Stretch


SDR Manager

What does your typical day look like?

A corporate account executive is essentially a relationship manager between any organization that we're working with and CrowdStrike. We're strategic and we really dig into the current security environment of a company. Finding out what their pain points are, finding out what their goals are and then we consultatively position a solution for their


Corporate Account Executive

How does the company support your career growth?

I started off as an intern and then joined CrowdStrike as an SDR. I was quickly promoted to an SDR team lead and now I'm looking at my next possibilities. I have friends that work in other companies and their trajectory in their first entry level job can take 2-3 years. At CrowdStrike, if you prove yourself, you're fast tracked to the next role.


SDR Team Lead

How do you empower your team to be more creative?

My leadership style is to be supportive and a little bit experimental. We don't try to cookie cut our reps. We want everyone to find out what they are good at and then coach to those strengths, cover the weaknesses and help everyone find their own way to be successful.


Director Corporate Sales, East

How do you make yourself accessible to the rest of the team?

There is real cohesion and teamwork here. We're all in this open setting sharing what is working for us in real time. So I would say it's very much a team and we have a tribal knowledge atmosphere. We all help each other succeed.


Corporate Account Executive

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flex schedules, a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Volunteer in local community
CrowdStrike supports employees in charitable efforts and community service for charities and causes important to the local team.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Competitive 401(k) plan.
401(K) Matching
Company Equity
RSU's are available as part of employee compensation.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
CrowdStrike provides 12 weeks of parental leave for the primary caregiver and 8 weeks leave for the secondary care giver.
Flexible Work Schedule
Return-to-work program post parental leave
Company sponsored family events
We sponsor company-wide bring your child to work days as well as company events where family is encouraged to attend.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits.
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted At team's discretion.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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