MANAGER STRATEGIC INITIATIVES CREDIT PRODUCTS - Hybrid Schedule, Charlotte, NC.
WHAT IS THE OPPORTUNITY?
The role of the Credit Products Strategic Initiatives Manager is to oversee continuous improvement initiatives and lead change management efforts inclusive of Credit Products organizational communications and training. The Credit Products Strategic Initiatives Manager will partner closely with Credit Products Operations colleagues to support continuous improvement and change management needs resulting from various activities such as issue remediation and process/procedure refinement.
What you will do

• Acts as strategic consultant responsible for developing strong internal partnerships with leaders to assess business needs and provides ongoing guidance and execution support
• Builds and leads a team of colleagues responsible for project management activities including project oversight, sizing and scoping
• Builds and leads a team of colleagues responsible for creation of communication and training deliverables
• Evaluates various Credit Products communication practices, channels, repositories and other resources to identify opportunities for continuous improvement and leads transformation efforts
• Develops standardized training procedures and tools and collaborates with leadership and SMEs to facilitate or support delivery of training programs to Credit Products colleagues
• Creates and manages internal branding and templates for various communication, training and internal presentation resources to ensure consistency across Credit Product teams
• Manages internal stakeholder relations to gain buy-in and ensure appropriate utilization of new tools and methodologies
• Organizes colleague surveys to generate feedback on resources and training to identify gaps and areas of opportunity
• Assembles strategic execution team, assigns individual responsibilities, identifies appropriate resources needed, and develops schedule to ensure timely completion of initiatives
• Participates in activities to identify project/change goals and gain consensus on activities, schedule and implementation, fosters cooperation and involvement across Credit Products stakeholders.
• Manages several initiatives of varying size concurrently, which may require coordinating activities with stakeholders across multiple departments and/or divisions.
• Fosters and maintains good relationships with colleagues and acts as business partner by managing expectations and providing guidance and advice.

Must-Have*

• Bachelor's Degree or equivalent
• Minimum 8 years work experience in a bank or financial services
• Minimum 5 years work experience working in project management / change management

Skills and Knowledge

• Prosci or other industry-recognized organizational change certification
• Project Management Professional (PMP) Certification
• Excellent project planning and managerial skills required to plan, assign and monitor all assigned projects
• Must be knowledgeable of project methodology, management tools and techniques
• Ability to manage resources directly and through cross functional teams
• Ability to set and develop strategic goals and techniques for an initiative and effectively communicate this to all initiative team members and stakeholders
• Ability to manage resources directly and through cross functional teams
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills

Compensation
Starting base salary: $122,535 - $208,715 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks .
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.