Analyst - Website Security Support I - Product/Firewall

| Remote
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About GoDaddy

GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. Our mission is to empower entrepreneurs everywhere, making opportunity more inclusive for all. We're a trusted growth partner to over 19 million everyday entrepreneurs worldwide. We're empowering them to change the world if it doesn't quite fit them. To make their idea real. To grow it online. We help them do what they've been dreaming of and make the world they want. To learn more about us visit www.GoDaddy.com.

Join our team

Our team is looking for a colleague to help us tackle various requirements from our customers. The Support Analyst - Website Security job family at GoDaddy chips in a key role in providing support to our website security customers. We perform different aspects of the incident response life-cycle, which may include the following but not limited to: 

Location

This position will be remote. You can work from home near any GoDaddy location globally.

What you'll get to do

  • Detection & Analysis: Verification of outdated software, plugins and other components that could compromise the site/environment, securing mixed http content.
  • Containment, Eradication & Recovery: Cleanup of back doors, malware, SPAM, and other bad actors located on our customer’s website (filesystem/database). Configure sites to be behind HTTPS and Firewall. We also test the site’s availability and integrity after the process to assess uptime and site functionality post Firewall set up.
  • Post-Incident Activity: Providing recommendations on how to prevent such issues in the future (password change, removal of local & old backups from the local environment, update software and others).
  • Configuration and proficiency of DNS set up to set up and maintain Website Application Firewall.

Your experience should include

  • General understanding of security principles and use good security practices in general.
  • Linux experience – CLI and cPanel.
  • Experience with Apache, Nginx and other web servers.
  • Experience with WordPress, Joomla, Magento, vBulletin and other CMS’s.
  • You will bring a deep background of how DNS, FTP/SFTP, web, firewalls, CDNs and the Internet work.
  • Strong communications skills, ticket-focused customer support with aptitude for providing excellent service.
  • Strong troubleshooting skills.

We’ve got your back…

Enjoy our many benefits (My Wallet), including paid time off, 401k, equity grants and parental leave. Join one of our employee resource groups (Culture). Continue to have a side hustle, if you have one (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way.

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information or any other basis prohibited by applicable country or local laws.

 If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at [email protected]

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

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Technology we use

  • Engineering
    • C#Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages

Location

600 Congress Ave. Suite 1200, Austin, TX 78701

What are GoDaddy Perks + Benefits

GoDaddy Benefits Overview

Austin employees enjoy not one but two sweet office spaces situated downtown. Both locations are on Congress just a few blocks apart, close enough for teams in each building to join forces. Commuter benefits and easy access to public transportation make getting to work a breeze.

Our Sales Office features 360 degree views of downtown Austin and Town Lake, and has nearly 50,000 square feet of space designed with our customers and our culture in mind. The Austin corporate offices clock in at 33,000 square feet of space just a few blocks from the Capitol.

Austin is known for food and coffee, and GoDaddy’s offices are no exception. Employees enjoy kitchens stocked with snacks and drinks, and both offices are equipped with full service Houndstooth Coffee espresso bar.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
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