Overview
Khoros is seeking a Benefits Administrator (Talent Experience Partner), to conduct global benefits administration including compliance, vendor management, benefits strategy and communications while creating a meaningful benefit program experience for our employees.
Consistently recognized as a Top Place to Work, Khoros enables some of the world's best brands to create customers for life through its industry-leading Online Community, Social Media Management and Messaging products. At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.
Some of our amazing benefits include:

• Competitive pay
• Annual merit and bonus plans
• Training and coaching
• Medical, vision, dental and life insurance
• 401(k) with a company match
• Paid time off to volunteer
• Flexible time off and paid holidays
• Flexible hours and remote work
• Opportunities for advancement

#LIREMOTE
Responsibilities

• Responsible for creating and implementing a strategic plan for processes, policies and benefit programs.
• Lead the administration of U.S. benefit plans - medical, pharmacy, dental, vision, spending accounts, workers compensation, 401k, voluntary benefits, and life plans
• Evaluate existing benefits against portfolio and similar programs to determine competitiveness, value and best offerings to create comprehensive communications and presentations when suggesting changes.
• Gather and coordinate employee feedback through constructive and measured processes, and then create initiatives and materials to present recommendations
• Oversight of carrier integrations/files and resolve issues in a timely manner
• Review and coordinate vendor agreements with the appropriate departments for approval.
• Administer benefit orientation and act as a back up for enrollments, changes and separations in the organization
• Responsible for annual renewal presentation and open enrollment in conjunction with the Talent Experience Associate.
• Process ACA reporting, 1094/1095 filings and ensure documentation is communicated to employees timely.
• Develop and administer the U.S. wellness program
• Coordinate global benefits and renewals with international talent team members and be knowledgeable about plans and offerings
• Aid and resolve benefit related queries and issues in a timely and professional manner
• Act as a subject matter expert of benefits plans, policies and offerings ensuring accurate and comprehensive support and communication to employees
• Provide research and administrative support across broad benefits topics
• Complete required compliance tasks and reporting in conjunction with vendor and broker guidance
• Maintain accurate and up-to-date files, records, and documentation
• Provide oversight of audits and accuracy of employee data
• Manage immigration and responsible for employment eligibility in North America
• Oversee and administer functional aspects of benefits portal in Workday

Qualifications

• Bachelor's Degree and at least 5 years' experience in employee benefits administration required. In lieu of a degree, a High School Diploma and 7+ years of relevant experience, or an Associate Degree and 5+ years of relevant experience may be considered.
• Ability to effectively communicate complex information in easy to understand terms to different audiences
• Ability to present and communicate to executive leadership
• Demonstrated integrity working with confidential data
• Excellent communication (verbal and written), organization and collaboration skills
• Strong service orientation with demonstrated desire and willingness to serve the team and our customers (our amazing employees)
• Ability to take initiative; be proactive without waiting for direction; strong sense of personal accountability
• Prior experience working with Workday strongly preferred

The budget for this role is up to $81,000 - $87,5000 base salary range with a 10% Bonus. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications. Your actual pay will be based on your skills and experience - talk with your TA to learn more.