Benefits Administrator at Khoros (Remote)

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Khoros is seeking a Benefits Administrator (Talent Experience Partner), to conduct global benefits administration including compliance, vendor management, benefits strategy and communications while creating a meaningful benefit program experience for our employees.
Consistently recognized as a Top Place to Work, Khoros enables some of the world's best brands to create customers for life through its industry-leading Online Community, Social Media Management and Messaging products. At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.
Some of our amazing benefits include:
  • Competitive pay
  • Annual merit and bonus plans
  • Training and coaching
  • Medical, vision, dental and life insurance
  • 401(k) with a company match
  • Paid time off to volunteer
  • Flexible time off and paid holidays
  • Flexible hours and remote work
  • Opportunities for advancement

  • Responsible for creating and implementing a strategic plan for processes, policies and benefit programs.
  • Lead the administration of U.S. benefit plans - medical, pharmacy, dental, vision, spending accounts, workers compensation, 401k, voluntary benefits, and life plans
  • Evaluate existing benefits against portfolio and similar programs to determine competitiveness, value and best offerings to create comprehensive communications and presentations when suggesting changes.
  • Gather and coordinate employee feedback through constructive and measured processes, and then create initiatives and materials to present recommendations
  • Oversight of carrier integrations/files and resolve issues in a timely manner
  • Review and coordinate vendor agreements with the appropriate departments for approval.
  • Administer benefit orientation and act as a back up for enrollments, changes and separations in the organization
  • Responsible for annual renewal presentation and open enrollment in conjunction with the Talent Experience Associate.
  • Process ACA reporting, 1094/1095 filings and ensure documentation is communicated to employees timely.
  • Develop and administer the U.S. wellness program
  • Coordinate global benefits and renewals with international talent team members and be knowledgeable about plans and offerings
  • Aid and resolve benefit related queries and issues in a timely and professional manner
  • Act as a subject matter expert of benefits plans, policies and offerings ensuring accurate and comprehensive support and communication to employees
  • Provide research and administrative support across broad benefits topics
  • Complete required compliance tasks and reporting in conjunction with vendor and broker guidance
  • Maintain accurate and up-to-date files, records, and documentation
  • Provide oversight of audits and accuracy of employee data
  • Manage immigration and responsible for employment eligibility in North America
  • Oversee and administer functional aspects of benefits portal in Workday

  • Bachelor's Degree and at least 5 years' experience in employee benefits administration required. In lieu of a degree, a High School Diploma and 7+ years of relevant experience, or an Associate Degree and 5+ years of relevant experience may be considered.
  • Ability to effectively communicate complex information in easy to understand terms to different audiences
  • Ability to present and communicate to executive leadership
  • Demonstrated integrity working with confidential data
  • Excellent communication (verbal and written), organization and collaboration skills
  • Strong service orientation with demonstrated desire and willingness to serve the team and our customers (our amazing employees)
  • Ability to take initiative; be proactive without waiting for direction; strong sense of personal accountability
  • Prior experience working with Workday strongly preferred

The budget for this role is up to $81,000 - $87,5000 base salary range with a 10% Bonus. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications. Your actual pay will be based on your skills and experience - talk with your TA to learn more.
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen


Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

An Insider's view of Khoros

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. We live better thanks to our competitive benefits package and employee-first culture. Employees can take care of themselves, their families, and also lead a healthy work-life balance. This includes working-from-home, office, or hybrid, volunteering for their communities, and competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs. We recently earned a TrustRadius Tech Cares Award, highlighting our strong corporate social responsibility (CSR) efforts.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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