Bilingual Customer Service Phone Representative (Korean & English) at The Helper Bees (Austin, TX or Remote)

| Austin | Remote
Employer Provided Salary: $36,000-$40,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Bilingual Customer Service Phone Representative (Korean & English)
The Helper Bees - Remote
Bilingual Customer Service Phone Representative (Korean & English)
The Helper Bees - Remote
$36,000 - $40,000 a year
The Helper Bees is a fast growing startup that works with insurance carriers to transform their claims processes and deploy our modern caregiving service that uses personality based matching to connect older adults and caregivers. We believe in joining technology and human empathy to deliver services that are beneficial to our customers.
As a Bilingual Customer Service Representative you will be responsible for providing top-tier customer service while working to improve our processes. In this role, you will:
Duties/Responsibilities:
  • Call prospective customers and help them understand what we do and how we can help them.
  • Help troubleshoot problems with customers and providers.
  • Work with our development team on any requests on changes to any of our products.
  • Contribute ideas on how to streamline any of our customer service/success procedures.

Required Skills/Abilities:
  • Fluent in Korean & English *
  • Must reside in the United States of America *
  • Patient with customers
  • Professionalism on the phone
  • Creative, as we have to constantly problem solve and change approaches
  • Tech knowledgeable, as we are constantly building new tools and need people who can learn quickly
  • Passionate about helping older adults remain independent at home

Education and Experience:
  • Minimum 1 year of customer service experience
  • High school diploma or equivalent.
  • Fluent in Korean & English

Schedule:
Monday - Friday
From Hire to 1/1/2022: 8am-5pm CST
Starting 1/1/2023: 1pm-10pm CST
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer and on a phone.
  • Must be able to lift up to 15 pounds at times.Perks of being a Bee:
  • 401k + Match
  • Stock options
  • Unlimited PTO
  • Company sponsored medical, dental, vision plans
  • Company sponsored Life Insurance
  • 12 paid company holidays, including your birthday off
  • Paid parental leave
  • Dog friendly office
  • Weekly in office lunches
  • Company Happy Hours
  • Company Laptop

Job Type: Full-time
Pay: $36,000.00 - $40,000.00 per year
Benefits:
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Parental leave
  • Vision insurance
  • Work from home

Schedule:
  • Monday to Friday

Application Question(s):
  • Are you willing to take a pre-employment drug screening?

Experience:
  • Customer service: 3 years (Required)
  • Call center: 1 year (Preferred)

Language:
  • Korean (Required)

Work Location: Remote
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Salesforce ApexLanguages
    • ReactLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • React NativeFrameworks
    • BigQueryDatabases
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services
    • Google CloudServices
    • TableauAnalytics
    • CanvaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Salesforce PardotCRM
    • MailChimpEmail

Location

We are located in the heart of Hyde Park, just a few minutes from the UT Campus and downtown Austin.

An Insider's view of The Helper Bees

What’s the vibe like in the office?

Vibe is like a top tier, for sure. Now that's another thing that I really, really like is I do have the option to work from home if I want to, but I genuinely enjoy coming to the office just because it is super cool and laid back, but everybody still gets their stuff done. There's so many wonderful things like Kris keeps the kitchen stocked, which

Bryn

IT Technician

What does your typical day look like?

In the first hour I will review my work from yesterday and tie up any loose ends and plan the current one on Jira. After our daily stand-up, I will then tackle any metrics or analytics I need to cover. After that my day will be a mix of projects for marketing, requests from other teams (often including emails or mailers), and then I will set time a

Katie

Marketing Coordinator

How does the company support your career growth?

Definitely given me lots of opportunity to learn and grow and do roles or activities that I never did before. I think in a lot of my previous companies, there were lots of specialists or people that did one thing. And so while there was a lot of collaboration, someone else did the work. And here there is room to try on lots of hats.

Susan

Data Engineering Manager

How do you empower your team to be more creative?

Working with our clients and partners and their unique challenges and opportunities, everything we do is an innovative solution. Because we're so customer-focused, our work can't be a "rinse-and-repeat" things.

Christina

Director of Strategic Partnerships

How has your career grown since starting at the company?

Christina and Char both asked about my future aspirations possibly beyond THB, and what it would take to get there. And ever since, they have been finding opportunities for me to build that skillset.

Sydney

Account Coordinator

What are The Helper Bees Perks + Benefits

The Helper Bees Benefits Overview

Generous Paid Time Off that you are encouraged to use plus 12 paid company holidays
Paid Maternity & Paternity Leave
Affordable Health Benefits that go beyond Medical, Dental, Vision
Virtual Doctor Visits through PlushCare
Emotional Support through Ginger
Maternity Care through Maven
On-Demand Pediatric Care through Blueberry Pediatrics
Physical Therapy through Sword Health
Virtual Health Coaching through Vida
Fitness classes through Classpass & Peloton

Employee Assistance Program
Dog Friendly office
Volunteer opportunities
Flexible Work Schedule

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
We have a dedicated Slack Fitness channel and do monthly challenges for any who are interested. We also host occasional health and fitness classes such as pilates and meditation.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
In office Mondays & Wednesdays
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

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