Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience developing or implementing business applications.
• Experience working across organizational boundaries and collaborating with cross-functional teams.
• Experience in CRM domains such as Sales, Professional Services, Customer Success, and Support.

Preferred qualifications:

• Experience with Salesforce Service Cloud within Customer Success.
• Ability to deal with ambiguity in a rapidly changing business environment.
• Excellent interpersonal and communication skills and analytical skills.

About the job

At Google, we work at lightning speed. So when things get in the way of progress, the Business Systems Integration team steps in to remove those roadblocks. The team identifies time-consuming internal processes and then builds solutions that are reliable and scalable enough to work within the size and scope of the company. You listen to and translate Googler needs into high-level technical specifications, design and develop recommended systems and consult with Google executives to ensure smooth implementation. Whether battling large system processes or leveraging our homegrown suite of Google products for Googlers themselves, you help Googlers work faster and more efficiently.

With your technical expertise, you build business applications and influence the design of features that improve the reliability of our applications and systems. You also define the scope of technical projects and oversee execution.

Google Cloud is one of Google’s fastest growing product areas, enabling digital transformations for organizations of all sizes, operating in all industries and geographies.

The mission of our team is to enable the growth of Google Cloud through business systems innovation and excellence. Our team provides all of the systems solutions that allow the successful growth of the business. The team works with product area leaders to identify strategic priorities and designs and implements best in industry solutions to support them.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Define business system requirements in form of product requirement document (PRD) and define success metrics for those.
• Participate in systems implementation projects (i.e. requirements documentation, systems configuration, test documentation and execution, issue identification and resolution).
• Collaborate with engineering and implementation teams to prioritize requirements and define the delivery roadmap.
• Drive adoption and change management as well as gather end users feedback.
• Plan, prioritize, and deliver systems enhancements.