Chat Representative at LegalZoom

| Austin
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Description

 

 

Chat Representative

 

About Us

LegalZoom is the nation’s leading provider of personalized, online legal solutions and legal documents for businesses and families.  We are high-growth and fast-paced with a mission to disrupt the legal industry by bringing great legal help to people at a reasonable price.  We believe in hard work, passion, and innovation for what we do and how we deliver.

Job Description

From day one, the Chat Representative is LegalZoom’s initial connection to the customer, providing a positive sales experience, taking a consultative approach to the customer relationship, proactively identifying and closing revenue opportunities that provide additional value for our customers over time. Chat Representatives breathe life into our product and service portfolio and play a critical role in bringing excellence in customer experience, to the company’s top client relationships.

  • Pre-sales activities include prospecting, customer needs analysis, identifying cross sell and upsell opportunities and coordinating the subscription process to ensure timely solution deployment & billing
  • Post-sales activities include renewal activities and customer retention activities

Key Responsibilities

As well as building the business with existing customers, the scope of the role will also include developing relationships with new clients. You will:

  • Build trust in the company and ensure our customers are provided with accurate product knowledge
  • Achieve outbound call, chat, and email targets set by management team
  • Responsible for building and maintaining customer relationships through pipeline management
  • Meet or exceed monthly revenue targets and departmental KPIs
  • Uncovering customer’s needs and presenting an accurate high-level overview of our value proposition
  • Understand unique business problems and provide solutions
  • Develop and maintain deep expertise of LegalZoom products and best practices to provide value to customers
  • Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention
  • Follow up with customers to further educate and solidify their business plans
  • Ability to work harmoniously with others towards individual and team targets

 

 

 

Qualifications

  • Associates degree preferred, but not required
  • 1-3 years' experience in customer-facing roles, preferred
  • Consistent track record of quota achievement
  • Self-starter who takes initiative and works with limited direction
  • Impeccable communication skills
  • Proficient computer skills and the ability to navigate multiple applications

 

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Location

9900 Spectrum Dr, Austin, TX 78717

What are LegalZoom Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Perks & Discounts
Company Outings

Additional Perks + Benefits

Benefits are an important part of your total rewards package here at LegalZoom. We offer a competitive and comprehensive benefits package with various choices for your and/or family members’ welfare needs. We provide these benefits not only to support you through important events in your life, but also to enhance your life outside work and help you prepare for the future.

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