Cart.com
The world’s first ecommerce-as-a-service (ECaaS) provider putting brands back in charge of their online growth.
Austin, TX

Client Partner-Remote at Cart.com

| Austin
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About Us:

Cart.com is an ecommerce software and services company on a mission to democratize ecommerce and give digital merchants the freedom to grow. We are integrating all the pieces of the ecommerce value chain brands need to thrive, creating a truly end-to-end Ecommerce-as-a-Service platform that helps third party brands move faster, grow more quickly, and deliver on their promises more completely.

As a Sr. Client Partner you will be an advocate for and working with some of the most iconic consumer brands to help them grow in an increasingly complex global market. Your job is to own the relationship between Cart and the client. You’ll continuously work to build relationships up, down, and across the client’s organization. You will champion and highly influence the adoption of new ideas, products, and services. Your job is not to maintain, your job is to ADVANCE the client’s strategy and help them achieve measurable growth objectives.

We are looking for a customer-focused, data-driven individual who can strategically lead performance marketing and advertising, while at the same time, operationally direct responsibilities that span across channel marketing efforts. You will work with both our internal Cart and external client team members to ensure seamless execution of key initiatives and tactics that have associated KPIs. Elements may entail: gathering and providing insights (quantitative and qualitative) across all consumer touchpoints; marketing and advertising forecasting; gathering benchmark KPIs; integrated planning; media mix modeling; audience segmentation; creative messaging, promotion, and content calendar; mapping the consumer journey from ad impressions to sales to retention; CRM testing cadence; daily pacing; and communications across the functional teams.

You will be responsible for overseeing multiple projects at a time and will be working with an account team in ensuring that these projects meet or exceed client expectations and are delivered on-time. This role is critical to the success of our customers who have chosen to use Cart for their ecommerce business needs, and in particular have chosen Cart’s Marketing Services. You will be measured on customer satisfaction and retention metrics.

Responsibilities

  • Work in tandem with internal team members (e.g., Storefront, Marketing Services, Fulfillment Services, Data & Analytics Services) to implement key initiatives, develop strategy, control project scope, and uphold the change control process to ensure that projects are completed according to schedule and within budget. (You will be fully supported by a team of specialists (e.g., Project/Account Manager and specialized service members.)
  • Build strong connections within the client’s organization, and act as the client’s primary point of contact for all day-to-day project related issues.
  • Identify key opportunities for client growth that includes applicable adoption of Cart services.
  • Identify risk early and communicate often about the mitigation plan and status.
  • Collaborate with the team to develop and implement marketing and advertising annual planning of key initiatives, prioritized testing cadence and execution tactics (per an approved plan), i.e., audience, creative, media and website.
  • Prioritize and support key initiatives and testing cadence through meetings, tools, and organization with the ability to run internal and client calls.
  • Contribute to reporting content and story-line insights (KPIs, creative, testing, analytics) for weekly meetings and quarterly business reviews across media plans and key client deliverables. (Specialized service members develop and deliver their key insights/KPIs for the Sr. Client Partner).
  • Help drive creative strategy with audience segmentation that aligns with the client’s core customer profile.
  • Ensure consistent brand equity and increase brand relevancy across each consumer segment (audiences) through advertising (creative, media) and a connected consumer experience that’s grounded in digital with a mobile-first mindset.

Qualifications

  • 7+ years direct work experience in a client services marketing and account management capacity, including all aspects of digital (required) and traditional (a plus); or digital marketing experience working directly for brands with an ecommerce presence.
  • Well versed in ecommerce and marketing, and ideally the intersection of the two.
  • Exposure to and involvement with target audience and media/marketing planning. Ability to implement such strategies across various an ecosystem of internal teams, external teams, vendors, etc.
  • Experience across multiple media channels, with emphasis on digital advertising (SEM, Social, Display, SEO).
  • Must have a grounded understanding of digital advertising, marketing, creative, and tech (e.g., analytics, ad creatives, landing pages, pixel, UTM parameters).
  • Can manage a media portfolio to a budget for performance driven campaigns, including the ability to pivot strategies to reach/exceed set goals.
  • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments with a professional demeanor.
  • Must be able to learn, understand, and apply new technologies.
  • Incredible organizational skills and attention to detail.
  • Strong experience with Excel with the ability to create pivot table reports and charts and use all basic formulas.
  • Ability to present to a larger audience (20+)

Bonus Points

  • Technical savvy, including experience with Analytics and understanding of HTML, tracking parameters, campaign trafficking, pixels, etc.
  • Strong experience with PowerPoint and the ability to create a compelling and visually appealing presentation.
  • Incredible organizational skills and attention to detail.



OUR CORE VALUES:

These aren’t just buried somewhere in an employee manual. We live and breathe them. They are on the walls and live in our hearts. They come up constantly in conversations and actions. They govern the decisions of the newest hire all the way up to our CEO:
 
WE ARE OBSESSED WITH BRANDS
We live for brands and are fanatical about their success.
 
WE THINK BEYOND THE BOX
We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.
 
WE DON'T GIVE UP
No one expected this to be easy. We are resilient— we dig in and keep going.
 
WE SPEAK UP
Every person here has an obligation to question norms, voice concerns, and offer their perspective.
 
WE WORK TOGETHER
We work with integrity and respect, ask for help, and extend the same help to others.
 
WE ARE HUMAN
Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.
 

Cart.com is deeply committed to building a diverse and inclusive workplace. We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

#LI[SD1]

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Where we are

Our headquarters is located in Austin, Tx at the address listed. The majority of our roles are flexible hybrid for employees who live within the cities where we have offices and remote for employees who are not located in those cities.

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Node.jsFrameworks
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
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What are Cart.com Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Cart.com's 401(k) retirement plan matches 100% of an employee's contributions up to 4% of their annual base salary, with immediate vesting for matched contributions.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Most of our roles are remote and hybrid.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Promote from within
Continuing Education stipend

An Insider's view of Cart.com

What’s the vibe like in the office?

The Austin office is eclectic and fun! It’s in a great location and has all the amenities, food, drinks you could ask for and is a great working space for all settings. My favorite part is getting to mingle in the common space with so many people outside of my department – I learn something new about our Company/clients every day.

Sarah

Corporate Accounting Manager

What projects are you most excited about?

I'm excited to create micro content and landing pages to assist with internal and external education about our products and services.

Jon

Product Marketing Manager

How does the company support your career growth?

There is a culture of collaboration throughout the company, so I have had the chance to work with and learn from some of the most talented individuals I have ever met. The projects I have worked on so far have been challenging but exciting at the same time with a heavy focus on innovation and and creating value for our brands.

Tanya

Product Manager, Storefront

What unique initiatives do you have that encourage innovation?

Teams are comprised of subject matter experts, integrated cross channel and through the entire Cart.com ecosystem with the added bonus of access to leading research, data and tools to help you not only continue to scale your personal knowledge but to fuel your professional growth.

Kay

Supreme Ruler of the Performance Realm (or Director, Performance Marketing)

What's something quirky about your company?

Cart.com’s company culture isn’t just something that’s posted on a wall in the breakroom, it is truly embodied by each and every member of our team at all levels of org.

Grant Mmalik

Business Development Representative

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