COVID 19 UPDATE: 

We have leaned into the current health crisis with the development of new features like Volusion Curbside. Since March, we have hired more than a dozen new Volusioneers with no signs of slowing down. We are actively interviewing for key roles in order to keep up with our product roadmap goals. During these unprecedented times Volusion continues to provide stability and growth opportunities to our employees and merchants alike.

We are doing our part to flatten the curve so for the time being all interviews will be conducted virtually. As a company ALL employees are currently working remotely.

About us:

Volusion powers thousands of ecommerce sites - from fledgling entrepreneurs like local artists selling handmade goods to mid market businesses processing millions of dollars in online sales every year. If you're a creative professional that has a passion for driving change and you want to better the world with your ideas, we want to hear from you!

The rundown:

The Client Success Manager will be focused on creating a lasting relationship for our highest level customers and expanding Prime customer revenue! Regular interaction with our Prime customers will allow you to keep a constant pulse on their customer health and gameplan with them for future growth. You’ll run the operation of the Prime Founder Support Pod, solve Founder problems, find opportunities to sell additional Volusion products and services, and ensure their success using the Volusion platform.

Superhero status is achieved through continually showing value to our Prime Founders and helping them plan and work towards their business goals, ultimately resulting in their customer health and retention after they’ve become a Volusion customer.

You will:

• Build strong relationships and act as the main point of contact for new/existing Prime customers
• Deliver initial consultation to familiarize Prime Founders with their Prime Founder Support Pod
• Set clear expectations for the Founder in terms of how to interact with, and seek help from the Prime Founder Support Pod
• Ask qualifying questions to understand the Founder’s needs while identifying Volusion services upsells to drive revenue expansion
• Increase retention by conducting regular check-in calls
• Address/facilitate any questions or concerns from merchants
• Take ownership of complex customer issues, and work cross-functionally as needed to drive a prompt resolution
• Think creatively to find solutions to diffuse escalations
• Track accounts in Salesforce to identify retention risk and work cross-functionally to eliminate that risk
• Function as the voice of the customer and provide internal feedback on how Volusion can improve our product to better serve our Prime customers
• Direct responsibility for retaining an account base and preventing turnover while identifying strategies for revenue expansion
• Find new and innovative ways to improve your contact and conversations with this client base

We are looking for someone with:

• Exceptional relationship-building skills
• Ability to learn new software and communicate that expertise
• Experience adapting, innovating, and embracing change quickly and efficiently 
• Ability to prioritize and effectively escalate issues as needed while understanding the impact on the overall business

Who is also the embodiment of our culture code (we hope you are nodding in agreement as you flip through it!):

• Humble: Have humility and be respectful; no egos allowed.
• Effective: Get stuff done!
• Adaptable: Willing to fill any role, anytime.  Going above/beyond the call of duty.
• Transparent: Open and honest to self and others.  
• Founders: Think big, go fast and solve for the customer.

Benefits & Perks:

• Competitive Compensation Packages
• 401(k) with Company Matching
• Medical, Dental, Vision, and Voluntary Life Insurance
• Paid Parental Leave
• Flexible Paid Time Off
• Remote Work Flexibility
• Two Volunteer Days Off
• Professional Development Opportunities for Career and Skills Advancement
• On-site Fitness and Yoga Classes
• Casual Dress
• Breakfast Taco Fridays
• Endless Supply of Tiny House Nitro Coffee, Bevi sparkling water, fruit and snacks
• Bring Your Dog to Work Days
• Adjustable Desks 
• Chair Massages
• Team Sports and Team Outings