Tiger Pistol is an innovative social advertising technology company experiencing explosive global growth. Our technology is built to automate the setup, publication and optimization of Facebook and Instagram ads at scale. In support of our growth, we are looking to hire a Client Success Specialists (CSS) for our Austin, TX office.

This role will provide support and training to platform users as well as end advertisers.

RESPONSIBILITIES

• Providing live phone, email, and chat support for clients, users, and advertisers using our technology, building sustainable relationships and trust through open and proactive communication.
• Responsiveness within established service levels and with a high degree of professionalism.
• Delivering accurate, valid and complete information on Tiger Pistol systems and Social Advertising best practice using the right methods and tools.
• Training platform users and end advertisers on product features and social advertising best practices via in-person, 1:1, and virtual events.
• Escalating issues in an appropriate manner through internal processes.
• Actively seeking root cause and documenting through established channels.
• Keeping accurate records and document client service actions and discussions.
• Analyzing statistics and compile accurate reports internally and with our clients.
• Actively contributing to internal process improvement initiatives including updating and maintaining a library of training materials, FAQs, and macros.
• Actively participating within your team, ensuring as a group you are achieving your individual and team KPIs.

REQUIREMENTS

• Detailed oriented, self-motivated and highly organized
• Genuine care for clients and a passion to deliver positive client experiences.
• Confidence and poise under pressure, particularly when working through a challenging and or sensitive client issues.  
• Ability to show initiative, work independently, and prioritize work appropriately.
• Ability to think critically and objectively.
• Excellent written and verbal communication skills.
• A results and team oriented attitude.

PREFERRED EXPERIENCE

• SaaS and/or Social Media advertising experience.
• Experience with helpdesk software such as Zendesk, Zoho Desk, Freshdesk, Jira Service Desk or Salesforce Service Cloud.
• A Bachelor’s degree with 1-3 years experience.

WHAT TIGER PISTOL OFFERS

• A great work environment and team culture based in the heart of downtown Austin.
• Career progression, with a growing technology agency.