Client Success Specialist
Client Success Specialist
Operations
We are looking for a professional and highly motivated problem solver to join our New Client Services Team. As a New Client Trainer, you will serve as the initial point of contact for all new clients demonstrating the value of our payment solutions. You are a natural problem solver and someone who thrives in dynamic environments, with a knack for learning new concepts quickly and a drive to continually improve upon processes. You have excellent interpersonal skills and are analytically minded, self-starting, detail oriented and skilled at solving problems and explaining complex issues. You will be equally passionate about AffiniPay’s solutions as you are about creating extraordinary customer experiences.
Required Skills:
- Bachelor’s degree
- Must have excellent interpersonal and professional communication skills; both written and verbal. Must be friendly, clear, and strong speakers.
- Maintain a high level of professionalism, integrity, and ethics
- Excellent time management and people skills
- Works well in a team setting
- Must be able to react positively to difficult situations
- At least two years of customer experience required
- Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
Preferred Job Skills:
- Training experience or experience conducting presentations and/or webinars
About AffiniPay At AffiniPay, we’re continuously tackling exciting and interesting problems to define the direction of the financial technology industry and transform the way professionals get paid! Our drive to become leaders in fintech has fostered our fast-moving, growth-focused culture. We’ve assembled teams of highly collaborative problem solvers who are passionate about both personal and company growth. We are eager to create, work together, and do whatever it takes to get the job done. We also know that our people are our greatest asset and responsible for our ultimate success. As such, we invest in our team-members’ growth and development, recognize accomplishments, and celebrate successes together. We’re building a winning team, and we need more creative, collaborative, and fun-loving people to help us get the job done!
Affini-Perks! We've got you covered... Competitive compensation structure
401K with automatic 5% company contribution
100% paid medical, dental, and vision benefit plans
100% Company paid short- and long-term disability and life insurance
Competitive PTO plan
Paid maternity/paternity leave
Fun destination quarterly meetings
AffiniPay Swag Package
Company lunches and fully stocked kitchen
All the benefits of a startup culture without the downsides
The chance to get in on the ground floor of one of Austin's fastest growing companies!
AffiniPay is proud to be an Equal Opportunity Employer.