Client Success

| Austin

You're looking for a role where you can drive decisions, be challenged and build a powerful and novel product. You want to collaborate with smart, creative, and energetic people. You’re comfortable with being uncomfortable. You look for projects where you can learn new technologies and techniques. You thrive in an environment based on autonomy and trust. You’re creative. If this sounds like you, you sound like someone we want on our team.

New Knowledge is a fast-growing information integrity company. We use AI and machine learning to protect leading organizations from manipulative online campaigns and are revolutionizing the way communities, brands, and industries respond to the spread of disinformation. We do this by detecting, monitoring and mitigating social media manipulation. We are led by successful entrepreneurs, NSA veterans and disinformation industry experts. Current clients include Fortune 100 customers across a number of industries and our investors include Moonshots Capital, GGV Capital and Capital Factory.

We are looking for someone to be our first Client Success hire at New Knowledge. You must have 2 or more years of experience working with large corporate clients and have a foundation of knowledge and process. This role will be based out of our Austin office, will report to the COO. 

What You’ll Do:

Day-to-day you'll work with a rapidly growing team of intelligence analysts, machine learning experts, and marketing and communication professionals. You'll work with our clients to conduct investigations, interpret data, produce reports and communicate the findings to Fortune 100 executives, government partners, and journalists. Collaborating will be huge, and there's a lot to do - there's no shortage of exciting work.

You'll work in cross functional teams of typically 5-7, playing an active role in all aspects of client engagement. This includes gathering and analyzing information, formulating and testing hypotheses, and developing and communicating how this affects our clients. You'll present results to our clients and implement recommendations in collaboration with team members.

You will work with our clients to help them understand patterns of online disinformation. You're comfortable working with data, synthesizing information from a variety of sources, and communicating your findings to decision makers. If this sounds like you, you sound like someone we want on our team.

What You Have:

  • 2 or more years of high level client management experience
  • Gravitas, you can command and hold a room
  • Curiosity
  • Strong communication and writing ability
  • Act as liaison between product core teams, sales teams and clients
  • Skills and personality to operate effectively in a very fast-paced, complex business
  • Comfortable independently learning things you haven't done before
  • Experience working with and in cross function teams
  • Ability to engage with high ranking executives on both technical and non-technical matters

 What You’ll Get:

  • Chance to do purpose-driven work with smart, dedicated colleagues
  • Competitive salary, medical, dental, and vision plans
  • 401(k) with 100% company match up to 4% of salary
  • Flexible work hours
  • Unlimited vacation that you’re encouraged to take, including paid parental leave
  • Stocked kitchen full of healthy snacks and Topo Chico
  • Weekly catered lunch
  • Monthly team-wide events like Alamo Drafthouse movie screenings, escape rooms, and stand up paddleboarding
  • Many more benefits … apply to find out!
Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • Node.jsFrameworks

Location

Austin, TX 78701

An Insider's view of New Knowledge

What’s the vibe like in the office?

The vibe in the office is genuine and welcoming. Too many times tech companies try to contrive their culture, and tell people how they need to act. This couldn't be more different from New Knowledge. It's an environment that celebrates individuality, and welcomes new ideas.

Chelsey

Demand Generation Marketing Manager

What's the biggest problem your team is solving?

Weaponized narrative and disinformation campaigns are storming into our lives over the Internet. It is incredibly rewarding to have a career where you can detect these activities and protect our institutions and the communities and discourse around them.

Dakota

Software Engineer

What are some things you learned at the company?

I have learned how to incorporate feedback from users to make models and statistics to answer multifaceted questions about communities on social media. I have also had the chance build APIs around my models in order to make them more accessible to users.

Becky

Data Scientist

What makes someone successful on your team?

A slightly unhealthy obsession with protecting people, people who are driven to solve problems by relentless curiosity, and a technical ability to explore various data sets and persuasively present discoveries.

Ryan

COO

What are New Knowledge Perks + Benefits

New Knowledge Benefits Overview

We are a startup company in the fun sense, we move quickly and get a lot done, but an established company when it comes to benefits. We have funding and revenue and we know the value of investing in our employees to grow New Knowledge. We offer Fortune 500 level health care benefits, vision + dental, free parking, a 401(k) and professional development opportunities.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Free parking in our downtown office
Relocation Assistance
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

People love working here because they get a chance to do purpose-driven work with smart, dedicated colleagues! We like to treat our team by doing monthly team-wide events like Alamo Drafthouse movie screenings, escape rooms, and stand up paddle boarding. We take care of our employees by providing healthy lunches once a week and a variety of snacks and beverages throughout the week. We also offer an annual stipend to purchase the gadgets, books, subscriptions, and other tools you need to be successful and happy at work! There are many more benefits to working here at New Knowledge, just apply to find out!

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