Iodine Software is a healthcare AI company that has pioneered a new machine learning approach -- Cognitive Emulation -- to help healthcare finance leaders build resilient organizations. Cognitive Emulation uses proprietary AI technology and machine learning algorithms to think the way a clinician thinks and emulate clinical judgement. This allows us to help nearly 500 hospitals quickly and accurately identify areas of potential opportunity to accelerate productivity, data accuracy, and financial return.

What You'll Do

As Manager of Client Support, you'll be responsible for the exceptional user / technical support division at Iodine Software. As a customer-centric leader, you'll ensure every end user has a pleasant support experience as the team resolved their technical issues and questions about our software. To be successful in this role, you'll manage multiple large-scale initiatives (e.g., implementing a new ticketing platform) in a fast-paced environment to meet the needs of our growing customer base. This position involves building a team, recruiting and onboarding talent and supporting their professional development. The incumbent will regularly communicate with senior management. People management, cross-team coordination, project management and executive presentation skills are essential.

What You'll Need

Minimum Requirements (Education, certifications and experience):

• 5+ years of management experience
• 5+ years in customer service, technical support, client success, or account management
• 3+ years of experience in rapid growth operations
• Bachelor's degree or higher

• Customer-focused: Exceptional customer service skills.
• Technically adept: Interested in figuring out how things work; while the role does not require a background in software development or programming, the incumbent will be working closely with such technologists
• Obsessed with processes: Experience implementing repeatable processes and driving automation and/or standardization at scale.
• Exceptional problem-solver: Proven track record of complex and creative problem solving with the vision to work both tactically and strategically.
• Go-getter: Proven ownership and bias for action; ability to move quickly and decisively to resolve an incident and prevent it from recurring.
• Outstanding communicator: Strong interpersonal communication skills, can communicate effectively in all capacities; written, oral, and even over Google Meets.
• Team-player: Demonstrated experience working with cross departmental teams with proven collaboration skills.
• Data-driven: Proven ability in using data to inform decision-making and prioritization.
• Results-oriented: Have a proven track record of delivering projects in a complex and ambiguous environment.

**You must be currently authorized to work full-time in the United States on a permanent basis**