Consumer Success Representative

| Austin
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THIS POSITION IS WORK FROM HOME UNTIL AT LEAST JANUARY 2021
 
We are currently seeking full-time, highly motivated Consumer Success Representatives to join our team. You will be the concierge helping a consumer through the early stages of the home buying or selling process.
 
Sales experience? Awesome, but not necessary. We will teach you everything you need to know! Top candidates must possess strong communication skills, both written and verbal, as well as the ability to multi-task in a fast-paced, high-energy environment. This is an excellent opportunity to assist in the growth of a ground-breaking and innovative real estate-tech company!
 
You will have the ability to interface and learn from team members in all departments of the company. Uncapped commission awaits for the right representative!
 
 
Areas of Ownership: 
  • Ability to work in a team atmosphere and work independently.
  • Represent realtor.com in a professional manner. i.e. by phone, email and text message communication.
  • Ability to determine the needs of our clients through effective listening and questioning skills.
  • Make outbound calls to identify client's needs and respond by providing superior service and resolution.
  • Scheduling flexibility is required as some shifts require late evening or weekend hours.
  • Speak English fluently, an additional language is a bonus but not essential (Spanish).

The Ideal Profile:

  • You enjoy talking to people and they generally like talking to you.
  • You will help us provide nationwide coverage, therefore, punctuality and excellent attendance are required.
  • You have both the desire and the ability to learn.
  • You are coach-able.
  • You prefer working at a fast pace.
  • You come to win every day with a great attitude.
  • You are organized, independent, resourceful and diligent.
  • You are a confident communicator.
  • You are proficient and savvy with technology.

Your Persona:

  • Self-Starter
  • Strong Communication
  • Multi-tasking
  • Tech Savvy

What We Offer: 

  • Onsite gym with showers and lockers
  • Free lunch provided daily
  • Located on private members only disc golf course
  • Working with a highly-motivated team with a proven track record of success that also has a lot of FUN!
  • Casual work environment, rewards, recognition and fun events
  • Medical, Vision, Dental, Disability and Life Insurance plus Flexible and Dependent Care Spending Accounts
  • Investment in growing your career and providing you opportunity to have an immediate and massive impact on a growing company with a revolutionary business model

Working Conditions: 

Hours may vary as we are open from 7 am through 11 pm. Weekends are also possible as we are operating seven days a week. Position requires prolonged standing or sitting and repetitive hand and wrist motion. Operates phones, computers, fax machines, copiers, and other office equipment.
 
 
At realtor.com®, we believe that everyone deserves a home of their own. We’re a community of nearly 2,000 employees that work hard to ensure that from the moment someone starts dreaming about a new home, to the moment they walk in the door and beyond, we’re there to lend a helping hand. Every month, 70 million people trust us with their journey home by visiting our site and mobile apps, and we’d love to have you join our team to help.

We’ve got great offices across Canada and the US and lots of sweet jobs to choose from, so we’re hoping you’ll join us on our journey to make home buying and selling easier, and more rewarding for everyone.  

Let’s make a difference, together. For Real.

Diversity is important to us, therefore, realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • FlaskFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • GITDatabases
    • AWSDatabases

Location

Cool downtown office nestled in the bars and restaurants of East 6th Street

An Insider's view of realtor.com

How does your team reward individual success?

We reward success through recognition and appreciation. We often celebrate wins loudly and with fun events. It's one of the best parts of our culture!

Fluker

Consumer Experience Manager

What projects are you most excited about?

I'm most excited about how we're scaling our outreach to consumers which allows us to help more people every day. Not only that, but I love the pace we have in testing new consumer experiences!

Diane

Senior Product Manager

How has your career grown since starting at the company?

I’ve been with realtor.com for exactly one year and I’ve grown a great deal. I’ve expanded my literacy from AWS to Python to React Native and been mentored all along the way.

Yufeng

Senior Software Engineer

What unique initiatives do you have that encourage innovation?

Our consumer success model is best in class, yet we continuously strive to build even better services and products for for the reatlor.com consumer.

James

Senior Training Manager

What are realtor.com Perks + Benefits

realtor.com Benefits Overview

BENEFITS

Having healthy and happy employees is extremely important to our company. Which is why we offer all of our employees more than just great basic health coverage.

Culture
Volunteer in local community
We love our neighbors and think it important to give back to those in need.
Partners with Nonprofits
From our volunteer work with Habitat for Humanity to our employee charitable gift matching per employee, our commitment to our communities is unwavering.
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Our goal is first and foremost to protect the health and safety of our employees.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Realtor.com offers charitable gift matching of up to $500 per employee annually.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Austin Tech Center employees have flexible start and end times.
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our HomeGrown Mentoring Program is available for all full time employees in Austin.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

When we show up to work each day, regardless of title or tenure, we all want to be heard, be valued, and know that our contributions matter.

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