Description

Position at HotSchedules

Customer Care Technician - Job Description

Are you passionate about providing an unrivaled Customer Care experience, you have a super positive attitude and are self-motivated. The ideal candidate will thrive in a high volume, multi-tasking environment and be extremely detail oriented. If you have the ability to be accountable for your work, to take lead in a very busy environment and know how to prioritize and organize with only a moment’s notice, then you may be the person we are looking for!

Responsibility as a Customer Care Technician

Join our Customer Care Services team and be a part of the excellent support system that we provide for our users. We take pride in delivering outstanding service to both external and internal customers and exemplifying teamwork on a daily basis. You will be working side-by-side with other technicians and will provide technical assistance and training to our customers.  This position requires handling a full range of tasks, so multi-tasking is a necessity.  With our mission to provide an unparalleled customer experience, we offer support seven days a week and require weekend availability from our team members.

Role and Responsibilities:

• Ability to quickly learn the HotSchedules product suite in order to be capable of supporting and troubleshooting them
• Input complete and accurate notes in the internal systems.
• Effectively manage time and resources in order to deliver the highest value to our clients.
• Deliver excellent customer service at all times by:
  • Building rapport with clients
  • Being genuine and making clients feel comfortable
  • Inspiring confidence in the solutions we deliver
  • Be conscious of our clients time and potential frustration
  • Follow up on all matters in a timely manner

Experience with the following is preferred:

• Previous experience in a call center environment
• Experience with Zendesk
• Restaurant experience is a plus
• Spanish fluency

Minimum Qualifications:

• Only Austin, TX based candidates will be considered
• Strong foundation of basic computer and smart-phone technology
• Must be able to type at least 40+ words per minute
• Must possess excellent verbal and written communication skills.
• Must possess a strong team attitude while being dependable and flexible