Customer Care Technician
Description
Position at HotSchedules
Join our Customer Care Services team and be a part of the excellent support system that we provide for our users. We take pride in delivering outstanding service to both external and internal customers and exemplifying teamwork on a daily basis. You will be working side-by-side with other technicians and will provide technical assistance and training to our customers. This position requires handling a full range of tasks, so multi-tasking is a necessity. With our mission to provide an unparalleled customer experience, we offer support seven days a week and require weekend availability from our team members.
Role and Responsibilities:
- Ability to quickly learn the HotSchedules product suite in order to be capable of supporting and troubleshooting them
- Input complete and accurate notes in the internal systems.
- Effectively manage time and resources in order to deliver the highest value to our clients.
- Deliver excellent customer service at all times by:
- Building rapport with clients
- Being genuine and making clients feel comfortable
- Inspiring confidence in the solutions we deliver
- Be conscious of our clients time and potential frustration
- Follow up on all matters in a timely manner
Experience with the following is preferred:
- Previous experience in a call center environment
- Experience with Zendesk
- Restaurant experience
- Bilingual in English and Spanish (not required, but preferred)
Minimum Qualifications:
- Only Austin, TX based candidates will be considered
- Strong foundation of basic computer and smart-phone technology
- Must be able to type at least 40+ words per minute
- Must possess excellent verbal and written communication skills.
- Must possess a strong team attitude while being dependable and flexible
We Are:
Well-known across the globe for bringing the restaurant, retail and hospitality industries to the Cloud with our pioneering web & mobile products, superior customer service – and the people who make this happen.
Our Values: Because they are important to us!
Hospitality – We go beyond the expected to provide unparalleled experiences and help our customers do the same
Innovation – We never give up seeking creative ways to solve tough problems
Community – We believe in the power of the communities we create and serve, our community of team members and giving back to the communities we live in
Fun – This isn’t a job; it’s a calling, and we love it
Empathy – We started in a restaurant. Service of others - both externally and internally - is in our blood
Accountability - We do what we say we’re going to do. If something happens to prevent that, we determine the new course and communicate quickly