InCloudCounsel is seeking a Customer Engagement Associate to join our rapidly growing company. InCloudCounsel is the leading technology and services provider of contract automation and intelligence for many of the world’s biggest and most innovative companies. By combining highly experienced corporate attorneys with cloud-based software that unlocks valuable data within contracts, InCloudCounsel offers a scalable, end-to-end solution for negotiating and managing routine legal work.

The Customer Engagement Associate will own key portions of the onboarding process to create leverage for account managers by conducting outreach to welcome new users and invite them to demos. The goal is to free account management directors and Managing Directors of time-consuming onboarding tasks so they can focus on account growth instead of account maintenance, with the Customer Engagement Associate providing front-line support to our global customer base while working collaboratively with Sales, Account Management, and Legal Partnerships. 

The Customer Engagement Associate will report directly to the Customer Engagement Manager of InCloudCounsel, and we are open to great candidates across the U.S.*

*InCloudCounsel is an employer in the following U.S. states—CA, D.C., CT, FL, GA, IL, MA, NJ, NY, OR, PA, TN, TX, VA, WA, as well as internationally in Hong Kong, Singapore, and The United Kingdom; we currently have offices in London, Los Angeles, New York City, and San Francisco.

Responsibilities:

• Lead all demos for deal team customers and app configuration for new customers
• Oversee customer and originator NPS surveys
• Proactively reach out to all new users to offer demos and hold standing demos twice a week
• Provide active account maintenance, including project completion check-ins and managing responses to vendor & security questionnaires
• Collaborate with the Account Management, Sales, & Sales Operations teams to support and engage customers 

Requirements:

• Excellent presentation & communication skills; able to effectively deliver information to external stakeholders as well as internal colleagues 
• Attention to detail and strong ability to balance several workstreams 
• Team player mindset; no task is too small
• Intellectual curiosity; always wanting to learn more and driven to grow in both knowledge and responsibilities 
• Prior internships or full-time work experience in customer service, customer success, or sales; 1 year work experience in a professional setting preferred  

About the team: We’re all about freedom. InCloudCounsel is on a mission to free companies from outdated legal processes and corporate lawyers from outdated work models. We’re a group of former Big Law lawyers, business professionals, and engineers working together to modernize the legal industry. The people behind developing our product, servicing our customers and lawyer partners, and driving our business operations are dynamic individuals who have also achieved the freedom to do what’s important to them - they’re musicians, dancers, photographers, sailors, surfers, world travelers, home flippers, and animal lovers - and our freedom inspires us to free others.

Benefits

• Flexible compensation package that allows employees to participate in long term company growth
• Semi-weekly lunch perk
• Medical, dental, and vision insurance
• 401K, pre-tax benefits
• Parental leave
• Generous vacation policy
• Annual professional development stipend
• Remote work flexibility

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

NOTE to External Agencies: We are not accepting any blind submissions or resumes from recruitment agencies. Any resumes sent to a member of InCloudCounsel will NOT be accepted or considered as a submission.