At Canva, we create tools that empower the world to design. Our mission is to democratise design and empower creativity for anyone and everyone, on every platform! Inspired by a team of talented thinkers, an amazing culture and remarkable growth trajectory – we’re out to change the world, one design at a time.

Since launch in August 2013, we have grown exponentially, amassing over 25 million active users across 190 different countries who have created more than 2 Billion designs. We are one of the world’s fastest-growing technology companies and we have only achieved about 1% of what we are capable of!

About the team

UserVoice’s Mission is “Ensure that every Canva user has a flawless and delightful experience.” With all the product features and improvements we are rolling out at an immense scale, the Customer Happiness team:

-Ensures that if our users encounter issues, we help them promptly and with expert advice, allowing them to go back to designing right away

-Provides timely and actionable insights into various teams in Canva to enable them to mould the product based on the customers’ needs

What you'll do:

• Provide excellent customer service to our users globally, through fast, upbeat, and genuine responses to inquiries and feedback
• Address customer issues in a patient manner with a genuine desire to help our users be successful
• Collaborate with the immediate team, other customer happiness teams, Uservoice, and other groups in Canva to ensure overall customer satisfaction
• Act as an effective Canva Ambassador to our customers and the team, fully-equipped with Canva-related knowledge and our values

What we're looking for:

• Be motivated to meet or exceed key performance targets, both personally and as a team
• Perform each duty above with our customers’ satisfaction as your number one priority
• Every single workday, at least one area of our product improves. New features are introduced at rapid paces. As the primary touchpoint for our users who need our help, you must embrace change as part of your work life

Minimum requirements:

• At least two year of relevant customer service experience, preferably with first-hand experience supporting Enterprise level customers
• Experience performing multiple channel support via email, chat and phone
• Technological aptitude to manage spreadsheets, documents, and collaborative online forums
• Previous experience working in a team-oriented and collaborative environment
• Self-motivation for learning
• Ability to thrive in high-pressure situations
• Motivated, energetic, and driven work ethic with time management skills
• Ability to meet and/or exceed key performance metrics

Benefits

• Competitive salary, plus equity options
• Flexible working hours, we value work-life balance
• Professional education allowance
• Generous leave policies (sick days, annual leave + parental leave)
• Private Health Cover
• Fun and quirky celebrations