Customer Insights Coordinator
Customer Insights Coordinator
Marketing
Come help craft the future of legal technology! As a Customer Insights Coordinator at AffiniPay, you will be part of a team that studies trends in the FinTech sector and how attorneys interact with technology. If you like data and working with outstanding people, read on.
This is an exciting role on a growing team at a company recently voted on as one of the best places to work in Austin! We are passionate about providing payment solutions that professionals love, and this role will be integral to providing the content and tips that our clients need to drive their success.
We are looking for someone to help build insights-based content that can be shared with our customers, prospects, and the legal industry. This role will drive the content creation process, working closely with several teams in Marketing to define our content objectives, gather data, and produce trends reports.
Your day-to-day:
- Collaborate with Law Practice Advisor to build payment trends reports
- Responsible for owning the entire survey process to current LawPay customers from the creation of the survey, sending the surveys out, and analyzing the results
- Interact with the Creative team to build the customer trends report to include various payment statistics, customer quotes/testimonials, and other educational content
- Research regarding potential trends across all AffiniPay brands
What we are looking for:
- 2-4 years of demonstrated ability in Marketing or content development
- Content writing experience preferred
- Familiarity with data; surveying, reviewing reports, searching for trends/patterns, etc.
- Self-starter and ability to work independently
- Comfortable talking with customers
- Ability to collaborate partners from a variety of teams across marketing
- Excellent written and verbal communication skills
Affini-Perks! We've got you covered...
Competitive compensation structure
Performance and loyalty-based bonuses
100% paid medical, dental, and vision benefit plans
Open Paid Time Off (PTO) plan
401K with automatic 5% company contribution
100% Company-paid short- and long-term disability and life insurance
Paid maternity/paternity leave
Flexible work environments: Home, Office, Hybrid
Charity matching contributions
Mental health counseling and nutrition education
Fun offsite quarterly meetings
AffiniPay Swag Package
Company lunches and fully stocked kitchen
All the benefits of a startup culture without the downsides
The chance to be a vital team member of one of Austin's fastest-growing
companies!
About AffiniPay
At AffiniPay, we’re continuously taking on exciting and interesting problems to define the direction of the financial technology industry and transform the way professionals get paid! Our aim to become leaders in FinTech has fostered our fast-paced, growth-focused culture. We’ve assembled teams of highly collaborative problem solvers who are passionate about both personal and company growth. We are eager to build, work together, and go above and beyond to be industry leaders. We also know that our people are our greatest asset and responsible for our ultimate success. As such, we invest in our team members’ growth and development, recognize accomplishments, and celebrate successes together. We’re building a winning team, and we need more creative, collaborative, and fun-loving people to help us get the job done!
AffiniPay’s Commitment to Diversity and Inclusion Efforts:
AffiniLIFE (Learning and Inclusion For Everyone) is focused on Awareness, Community, Transparency, Diversity and Inclusion. We recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. It’s not just AffiniPay, it’s AffiniLIFE!
AffiniPay is proud to be an Equal Opportunity Employer.