Customer Renewals Associate at LogicMonitor

LogicMonitor

| Austin

Sorry, this job was removed at 1:36 p.m. (CST) on Thursday, February 13, 2020

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About Us:

LogicMonitor is the leading SaaS-based performance monitoring platform for enterprise IT.

We are a company of fun-loving, hard-working achievers. We love going to work and think you should too. We hold our company culture near and dear — we are customer-obsessed, work as one team, and strive to be better every day. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other to achieve great things together.

Our Austin team works in two offices in downtown Austin. Both enjoy panoramic city views and an open floor plan with breakout rooms that encourage collaboration and innovation. When you join LogicMonitor, you will be working alongside some of the brightest minds in one of the fastest growing global software firms. We are looking for you to bring your expertise, drive, and passion. This is your chance to join us on our journey as we expand our global presence and achieve record-breaking success.

What You'll Do:

The Renewals/SaaS contracts specialist is responsible for in-quarter renewals/SaaS contracts and works directly with the LogicMonitor Customer Success and Account Management teams to ensure timely delivery of quotes to the customer. They must be a self-starter, pro-active and have excellent verbal and written communication skills as well as able to understand the software sales cycle and procurement processes.

Here's a closer look at this key role:

Track an accurate renewal/SaaS list by quarter, account, rep and territory.
Prepare and send renewal quotes to customers.
Weekly follow-up on deals, negotiation, closing.
Track all quotes, phone calls and emails in Salesforce.com.
Ensure Purchase Orders/Contracts are processed before renewal date expires.
Work closely with LogicMonitor Finance team to ensure timely completion and closure of contracts.
Forecast renewals on a weekly basis with the Customer Success leadership

What You'll Need:

Bachelor's Degree required
1-3 years of customer facing roles (internal or external)
Demonstrated ability to follow and adapt processes in dynamic environments
Experience with high volume account management
Proficiency in Salesforce or similar tools
Strong attention to detail with effective organizational, multi-tasking and time management skills

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Technology we use

Engineering
Product
Sales & Marketing

- GolangLanguages
- JavaLanguages
- JavascriptLanguages
- PythonLanguages
- jQueryLibraries
- jQuery UILibraries
- ReactLibraries
- ReduxLibraries
- AngularJSFrameworks
- Backbone.jsFrameworks
- Node.jsFrameworks
- AnsibleFrameworks
- PuppetFrameworks
- TerraformFrameworks
- Maria DBDatabases
- MySQLDatabases
- ElasticSearchDatabases
- TimeSeries DatabaseDatabases
- Google AnalyticsAnalytics
- BalsamiqDesign
- InVisionDesign
- SketchDesign
- AsanaManagement
- ConfluenceManagement
- JIRAManagement
- TrelloManagement
- WordpressCMS
- SalesforceCRM
- GainSightEmail
- MarketoLead Gen

Location

Located in the heart of downtown, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views.

An Insider's view of LogicMonitor

What’s the vibe like in the office?

Every morning is exciting because you're working with motivated, extremely intelligent and hardworking people. When everyone works in unison, it feels as though we're all a part of an extended family, thriving in each other's company and in turn, fostering LogicMonitor's success every day with our strive.

Farjad Syed

Manager, Engineering Services

What does your typical day look like?

LogicMonitor is an exciting opportunity for me. The product is solid with an outstanding support system. Very excited to be working with some very talented individuals throughout LogicMonitor. The cool part is that with all of this, I'm still learning new things every day.

Eddie Gillis

Sales Engineer

How does the company support your career growth?

LogicMonitor encourages all team members to share ideas, no matter your title. This has given me the opportunity to be involved in the development of strategic processes that improve both the customer experience and the company's bottom line.

Sarah Robinson

Director of Customer Success

What is your vision for the company?

LogicMonitor has emerged as an absolute leader in its space for enterprises. My vision for the company is to continue to excel in serving our largest and most strategic customers while scaling out our capability to provide the type of customer experience those customers expect.

Steve Kahn

Director, Channel Sales

What makes someone successful on your team?

The Business Development program at LogicMonitor is rooted in career and professional development. There is a world-class sales bootcamp where our sales reps learn the best practices in solution selling. It's not uncommon for our entry-level sales reps to experience rapid promotions on their journey to become top-performing Account Executives.

Talia McCurtain

Senior Manager, Business Development

What are LogicMonitor Perks + Benefits

LogicMonitor Benefits Overview

At LogicMonitor, we believe that all employees should be valued, heard and rewarded for their contributions to our company's incredible growth. Because our people are the heart of our success, we have created benefits and wellness programs that offer as much support as possible for each and every team member.

Culture

Volunteer in local community

LogicMonitor is committed to giving back to our community. For that reason we organize regular LM Cares events across our offices so our employees can give back to the communities who support us.

Partners with Nonprofits

LM is excited to be partnering with several non-profits, for example Code2College. Their mission is to increase the number of minority and low-income high school students who enter and excel in STEM!

Friends outside of work

Eat lunch together

Intracompany committees

Our employees have the opportunity to join a variety of committees that lift up one another such as Women at LogicMonitor, or to help plan an event such as an LM Cares volunteer event.

Daily stand up

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Pair programming

Open office floor plan

Diversity

Documented equal pay policy

Dedicated Diversity/Inclusion Staff

Highly diverse management team

LogicMonitor is proud to have a wide range of diverse talent in leadership roles!

Unconscious bias training

We want our workspace to be as inclusive as possible, which means identifying all the ways we can improve ourselves. These trainings are ongoing to reflect our BetterEveryday pillar.

Diversity manifesto

Mean gender pay gap below 10%

Diversity Employee Resource Groups

There is a place for everyone at LogicMonitor. We provide support and budget for several ERGs within our company, complete with their own slack channels, fireside chats, speaker series and more.

Hiring Practices that Promote Diversity

We’re committed to creating an inclusive environment for all our employees, and even partner with orgs like InternX to hire interns from underrepresented communities with the goal of full time hires

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

We offer a FSA for: Health care, dependent care or commuter spending such as transit or parketing.

Disability Insurance

LogicMonitor's short-term and long-term disability provides a benefit equal to 60% of your earnings.

Dental Benefits

We offer a dental PPO as our base plan which is designed to give you the freedom to receive dental care from any licensed dentist of your choice.

Vision Benefits

We offer a vision PPO as our base plan which includes a very minimal copay.

Health Insurance Benefits

LogicMonitor contributes $50 per month to your HSA for employee-only HDHP coverage, and $100 per month to your HSA for employees covering dependents on the HDHP.

Life Insurance

LogicMonitor offers life insurance and AD&D insurance to all our employees as standard.

Pet Insurance

We're excited to announce a new insurance offering this year, Pet Insurance!

Wellness Programs

Weekly on-site fitness activities including: yoga, basketball, soccer, and volleyball just to name a few. We also have weekly on-site massages and a meditation room. We now have remote yoga too!

Onsite Gym

Located on the 14th floor at our Austin office, we offer all employees a free 24x7 gym.

Team workouts

Mental Health Benefits

All employees have access to our Employee Assistance Program, which includes phone support and access to 4 free counseling sessions per year, completely anonymous from work.

Retirement & Stock Options Benefits

401(K)

LogicMonitor's 401(k) retirement plan offers a broad selection of stocks, bonds, and international index funds to choose from.

401(K) Matching

We care about our team member’s long-term financial health. All US team members enjoy a competitive 401(k) match.

Company Equity

At LogicMonitor, we know our strength lies in having all of our employees working together as one team. For that reason we designed a stock incentive program for all employees to share in our success.

Performance Bonus

LogicMonitor’s success is a direct reflection of the amazing team members that work here. Our bonus plans include everything from quarterly payouts to all-expenses paid vacations.

Match charitable contributions

As part of our commitment to serving our community, LogicMonitor monitor will match charitable contributions to help organizations meet their objectives.

Child Care & Parental Leave Benefits

Generous Parental Leave

LogicMonitor offers 12 weeks paid maternity leave, and 4 weeks paid paternity leave. If you've been here for 3 years, that increases to 18 weeks paid maternity and 6 weeks paid paternity.

Flexible Work Schedule

LogicMonitor offers a flexible schedule outside of core hours (8am - 6pm), as well as the option to work from home, per manager discretion.

Remote Work Program

LogicMonitor permits working remote on an as needed basis, per manager discretion.

Family Medical Leave

Employees are eligible to take Family or Medical Leave under the federal Family and Medical Leave Act (FMLA).

Adoption Assistance

The placement of an adopted or foster child with you is a major life event that we support. Work with HR and your manager on how to best prepare and plan for such an event.

Return-to-work program post parental leave

Company sponsored family events

We know that if your family is anything like you, they must be great. We regularly have family events to celebrate those special people in your life.

Vacation & Time Off Benefits

Unlimited Vacation Policy

We have unlimited PTO. As much as we love our work, we know it's important to get away too. We value output, not desk time so you can just take the time you need off.

Generous PTO

In addition to unlimited PTO, we also offer a "Vacation on Us": A big cash bonus provided to take a vacation on us after 3 years of employment

Paid Volunteer Time

Want to give back to the community? So do we! Join us for the next up-coming LM Cares event.

Paid Holidays

We require team members to take a minimum of 15 workdays of vacation time throughout the year, in addition to the 10 paid holidays.

Paid Sick Days

Eligible employees will accrue up to 12 paid sick and personal leave days per year, which can be used for sick days, Kin care, personal leave, etc.

Perks & Discounts

Beer on Tap

At LogicMonitor, it's likely you will find your favorite local brew or cold brew on tap.

Casual Dress

Please don't wear a suit or tie into the office.

Commuter Benefits

We offer a monthly stipend to offset your transit or parking expenses. But if that’s not enough, we also offer a FSA which can be used for commuter benefits as well.

Company Outings

We have quarterly outings, team outings, and weekly happy hours. We really like our co-workers.

Game Room

Ping pong anyone?

Stocked Kitchen

M&Ms, fruits, granola - you name it, we probably have your favorite snack available in our kitchen!

Some Meals Provided

Happy Hours

Quarterly Happy Hours. Need we say more? Cheers!

Parking

You can link your FSA up to our Commuter Benefits program to help with the cost of parking around the city.

Recreational Clubs

There is an amazing gym on the 14th floor of our Austin office. But we also offer a monthly stipend that can be used towards a gym membership if that is your preference.

Relocation Assistance

If working in the office is a requirement of the role, we may offer relocation assistance. We value collaboration and teamwork.

Fitness Subsidies

Enjoy a monthly stipend of $150 to spend on a gym membership, a parking permit, or anything you choose--that’s all up to you!

Home Office Stipend for Remote Employees

If you are remote, you can use our $150 per month Harmony Bonus to help pay for home office improvements! Fancy a cool new mouse? Desk missing the perfect houseplant?

Professional Development Benefits

Job Training & Conferences

Have you got your eye on a professional conference or convention you’d love to attend? We offer reimbursement up to $1,000 in professional development for every employee.

Tuition Reimbursement

Have you got your eye on a degree or professional certification? We offer reimbursement in professional development for every employee.

Diversity Program

Lunch and learns

We have bi-weekly learning sessions that include everything from: Leadership Lean-ins, Product Updates, Skills Training, Outside Speakers, and more.

Cross functional training encouraged

Promote from within

Mentorship program

Our mentorship program includes 1-to-1 and Cross-department programs, Career mentoring, Leadership mentoring. Learn from someone who’s been there, or someone in a totally different functional area.

Continuing Education stipend

Have you got your eye on a professional conference or convention you’d love to attend? We offer reimbursement up to $1,000 in professional development for every employee.

Time allotted for learning

We want you to love what you do and be the best at doing it. Work with your manager to schedule time to pursue your learning interests. Try any of our thousands of free LinkedIn Learning courses!

Online course subscriptions available

Customized development tracks

Paid industry certifications

We’ll reward you for getting Industry certified! We offer reimbursement up to $1,000 in professional development for every employee.

Additional Perks + Benefits

We know we can only achieve greatness with a top notch team. So that's why we surround ourselves with an awesome team who are your friends and mentors alike.

We operate with integrity, esteem diversity and treat each other fairly and with respect. We strive to find our own versions of personal and professional harmony through community building and holistic growth. We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.

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