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Customer Service Representative, The Chivery

Positive customer experiences are the most important aspect of any everlasting organization. The average dissatisfied customer will tell eight to 16 people about it. One-fifth of all unhappy customers tell at least 20 people about their bad experience. Here at The Chivery we are looking for passionate, self-motivated individuals who will strive to ensure that our customers are treated like the most important people in the world – we want representatives who will go the extra mile in all things with a can-do attitude. Trust us when we say that we like to get weird sometimes, but perfect customer care comes first (with a touch of whimsical practicality).

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Job Description:

  • Knowledge of our awesome Chivery products and theCHIVE culture.
  • Provides timely and accurate information to incoming customer order status and product knowledge requests.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Processes customer orders/changes/returns according to established department policies and procedures.
  • Provides timely feedback to the company regarding service failures or customer concerns.
  • Partners with the sales team to meet and exceed customer’s service expectations.
  • Requirements:

  • 1+ years of customer service experience is a must.
  • Must be dedicated to working hard, taking on new responsibilities and be proactive in upcoming projects as well as ensuring work for the day has been completed.
  • Attention to detail an absolute must.
  • Experience with online ticketing platforms and live chat (Zendesk preferred).
  • Working nights, weekends, and holidays will be required.
  • Overtime will be required, especially during the busy holiday season.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Confidence, patience, empathy, and politeness when dealing with difficult situations.
  • An ability to work well under pressure.
  • Ability to work on Mac computers.
  • Experience with NetSuite and Shopify order management is a plus.
  • Compensation and Benefits:

    • Competitive hourly rate.
    • 401(k) with a company match plan (after 6 months with the company).
    • 2 stocked bars.
    • Competitive medical/dental/vision insurance plans.
    • Local fare from Great Austin restaurants.
    • Our HQ sits on the water's edge in beautiful downtown Austin, with hike and bike trails at our back door.
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    In the heart of Downtown Austin, TX with views of the running trail and Lady Bird Lake!

    What are Chive Media Group Perks + Benefits

    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Retirement & Stock Options Benefits
    401(K) Matching
    Company Equity
    Child Care & Parental Leave Benefits
    Flexible Work Schedule
    Family Medical Leave
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Perks & Discounts
    Beer on Tap
    Casual Dress
    Commuter Benefits
    Company Outings
    Free Daily Meals
    Stocked Kitchen
    Happy Hours
    Pet Friendly
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