Customer Service Representative
The home search starts online, but the real estate industry is often optimized for in-person, one-on-one service. That's a fantastic experience once you connect with the right professional, but finding the right fit isn't always a smooth process. Opcity built a nationwide real-time data and technology platform combining cutting edge deep learning, business analytics and human intuition with the latest web, mobile and digital telephony technologies to enable our team of professionals, and thousands of real estate agents and brokers, to make sure we connect every home buy with the right agent at the right time so more time is spent finding a home and less time finding the perfect agent.
We are currently seeking a Full-time, highly motivated Customer Service Representative to join our team. You will be the concierge helping a consumer through the early stages of the home buying or selling process. Sales experience? Awesome, but not necessary. We will teach you everything you need to know! Top candidates must possess strong communication skills, both written and verbal, as well as the ability to multi-task in a fast-paced, high-energy environment. This is an excellent opportunity to assist in the growth of a ground-breaking and innovative start-up! You will have the ability to interface and learn from team members in all departments of the company. Uncapped commission awaits for the right representative!
Areas of Ownership
- Ability to work in a team atmosphere and work independently.
- Represent Opcity in a professional manner. i.e. by phone, email and text message communication.
- Ability to determine the needs of our clients through effective listening and questioning skills
- Make outbound calls to identify client's needs and respond by providing superior service and resolution.
- Scheduling flexibility is required as some shifts require late evening or weekend hours.
- Speak English fluently, an additional language is a bonus but not essential (Spanish)
The Ideal Profile
- You enjoy talking to people and they generally like talking to you.
- You will help us provide nationwide coverage, therefore, punctuality and excellent attendance are required.
- You have both the desire and the ability to learn.
- You are coach-able.
- You prefer working at a fast pace.
- You come to win every day with a great attitude.
- You’re organized, independent, resourceful and diligent.
- You’re a confident communicator.
- You’re proficient and savvy with technology.
- Strong Communication
- Tech Savvy
What We Offer
- Onsite gym with showers and lockers
- Free lunch provided daily
- Located on private members only disc golf course
- Working with a highly-motivated team with a proven track record of success that also has a lot of FUN!
- Casual work environment, rewards, recognition and fun events
- Medical, Vision, Dental, Disability and Life Insurance plus Flexible and Dependent Care Spending Accounts
- Investment in growing your career and providing you opportunity to have an immediate and massive impact on a growing company with a revolutionary business model
Hours may vary as we are open from 7 am through 11 pm. Weekends are also possible as we are operating seven days a week.
Position requires prolonged standing or sitting and repetitive hand and wrist motion.
Operates phones, computers, fax machines, copiers, and other office equipment.
Diversity is important to us, therefore, Opcity is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Opcity will provide reasonable accommodations for otherwise qualified disabled individuals.
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