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Customer Success Associate

| Austin

Customer Success Associates play an important role in ensuring the continued success of our rapidly growing customer base. In this role, you will manage scalable communication with a cohort of our customers, helping to maximize the value they receive from our solutions and cultivating a successful long-term partnership. This role is ideally suited for an individual who would like to develop a career in Customer Success in an evolving role and market.

 

As a Customer Success Associate, you will:

 

  • Manage corporate interactions and relationships with your assigned base of customers throughout North America.
  • Be responsible for coordinating the customer lifecycle and interactions, with a focus on providing insights and information that will aid the customer in their experience with Lithium-Spredfast solutions.
  • Establish and maintain broad customer relationships, via customer business reviews as well as reviewing and taking pro-active measures to maintain customer health.
  • Monitor customer health using Net Promoter Score (NPS) feedback in order to drive repeat and expanding business.
  • Manage and deliver best practice sharing best practice insights and updates across the account base. In cases where direct interaction is needed you are responsible for consulting with other internal to ensure success and expand the number of relationships the customer team members have access to at Lithium-Spredfast.
  • Be a member of our Account team where you'll partner with Sales, Marketing, Support as well as with the Finance Renewal Specialists (FRS's) to determine the best options to secure renewal of the Lithium-Spredfast solutions.
  • Aggregate and distill product feedback and suggestions that are reflective of your customer base for the Lithium-Spedfast Product teams

 

Requirements

 

  • Understands the fundamentals of professional customer service
  • Strong analytical skills and ability to gauge and anticipate trends using data
  • Excellent communication, writing, presentation, and interpersonal skills
  • Interest in and aptitude for technology and technology trends
  • BA/BS degree preferred

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases

Location

6850 Austin Center Blvd., Ste 180, Austin, TX 78731

What are Khoros Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

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