Customer Success Manager at SailPoint

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  • The Customer Success Manager is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and assigned client accounts.    This role serves as a customer advocate and business consultant for multiple enterprise accounts by helping our clients achieve success through the use of SailPoint’s product and services.  This role is all about client satisfaction and is not a quota carrying sales position.

    Description:
    • Manage the business relationship between SailPoint and assigned client accounts; responsible for overall client satisfaction
    • Provide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organizations and provide recommendations based on an in-depth understanding of how IdentityIQ solves those problems.  Proactively share best practices
    • Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with SailPoint’s products and services
    • Provide strategic updates on clients’ performance to SailPoint Senior Management.  Provide regular status updates to account teams and Sales Managers
    • Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth
    • Ensure maintenance contract renewal 

     

    Requirements:

    • Bachelor’s degree or equivalent work experience (technical degree or masters degree a plus)
    • Strong customer facing skills (executive presence, writing skills, phone skills).  Demonstrates a highly professional demeanor
    • Strong consulting skills. Ability to gather and analyze information and produce strategic insights into clients’ organizational and technical challenges
    • Previous experience with account management for enterprise software clients highly regarded
    • Ability to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audience
    • Ability to set and communicate expectations; skill in mediating and resolving problems
    • Must be highly organized and able to prioritize and process a number of tasks concurrently
    • Ability to build lasting relationships based on trust
    • Takes ownership of customer issues and drives to resolution
    • Self-motivated, strong work ethic, creative, customer-centric personality
       

    Travel:

    • Estimated from 10% to 25%

     

     

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Technology we use

  • Engineering
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Location

11120 Four Points Drive, Austin, TX 78726

What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
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