Customer Support Associate - LaborChart at Procore Technologies

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Job Description

We’re looking for a Customer Support Associate to join the LaborChart team. LaborChart is now a Procore company. Together, our integrated solutions will give contractors a holistic view of their workforce, ensuring they have the control they need to manage, schedule, and budget their labor.

As a Customer Support Associate, you’ll utilize your strong problem-solving and people skills to help save our customers time and resources via one-stop resolutions, giving our customers the confidence to understand, use, and evangelize LaborChart. You’ll deliver services based on leading industry and technology practices while encompassing core values of Openness, Optimism and Ownership as you help contribute to a growing team and office. For strong CSAs, this position is a great launching point to careers on our Customer Experience, Custom Solutions, Documentations, Learning & Development teams, and more! 

This position reports to the Manager, Product Support and can be based in our Austin, TX, Overland Park, KS, Tampa, FL, or Carpinteria, CA office. We’re looking for candidates to join our team immediately.

What you’ll do:

  • Acquire and maintain a thorough understanding of LaborChart’s business model, system, and the tools needed to optimize system use and maximize impact
  • Work in an exciting, fast-paced environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs
  • Leverage your strong collaboration skills, connecting with other teams to escalate customers cases and solve complex customer problems 
  • Deliver a best-in-class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with LaborChart’s software
  • Diligent, consistent attention to detail and management of administrative aspects of the job
  • Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with customers and colleagues alike 
  • Proactively seek guidance and direction from manager and co-workers when appropriate
  • Convey core values of Openness, Optimism, and Ownership to our customers and adhere to established ethical standards

What we’re looking for:

  • 6+ months of related experience (queue-based roles, other customer support experience, retail, etc.) and a Bachelor’s degree
  • A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully 
  • Strong curiosity and persistence while researching and troubleshooting problems to find answers to customer questions
  • A hungry learner with the ability to learn quickly and adapt to a changing product
  • Self-starter who is excellent at problem-solving
  • A solution-focused mindset that proactively detects issues and provides timely solutions 
  • Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player 
  • Prior experience or even interest in the construction industry is a plus

Additional Information

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore Austin is the second largest of our offices, occupying six floors in the Chase Tower at the center of downtown Austin.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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