Evernote Customer Support needs team members who excel at providing phenomenal support for our diverse customer base. You will be on the front lines, interacting with our customers every single day and working collaboratively with other support team members. We help customers with their technical issues, fill out detailed bugs for engineers, and provide thoughtful, focused feedback to internal teams, helping to improve Evernote.

What you’ll do:

• Provide an excellent customer experience through high quality communication and interactions

• Creatively assist customers with issues related to all Evernote products

• Identify and analyze issues, patterns, and trends in technical problems, usability obstacles, and product feedback

• Use a variety of channels to respond and resolve customer issues

• Effectively articulate complex information to customers of all technical levels

• Manage reseller and customer transactions through daily/weekly manual and automated tasks

What you’ve done:

• Bachelor’s degree or equivalent experience

• 2-4 years working in customer support, preferably for a tech company

• Experience with Zendesk is preferred 

Who you are:

• Problem solver who loves to troubleshoot issues

• Deep understanding of at least two of the following operating systems: Windows, Mac, Android, iOS

• An existing Evernote user who use the product regularly

• Strong social skills, allowing you to function within a team and to build relationships with valued customers