Customer Support Representative at Procore Technologies

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Job Description

Procore's Customer Support Representatives are responsible for walking customers through the process of achieving their goals with the software. Support responds to telephone and web inquiries and provides user guidance, troubleshooting steps, and promotes Procore’s products and services. 

This position will report to the Manager of Customer Support and will be based in our Carpinteria, CA office. We’re looking for someone to join us immediately.

What you’ll do

  • Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs
  • Respond to client needs via phone, chat, and email; building relationships with clients and their users both domestically and internationally
  • Acquire a thorough understanding of the Procore platform and tools needed to optimize its use and maximize its effectiveness
  • Maintain an in-depth and continuing understanding of our business model, company technology, products, and services
  • Diligent, consistent attention to detail and management of administrative aspects of the job
  • Maintain cooperative working relationships with those you interact with by consistently demonstrating positivity, transparency, collaboration, and respect
  • Proactively seek guidance and direction from manager and co-workers when appropriate, while also being a problem-solver and self-reliant when resources are sparse
  • Support Company's corporate culture, including adhering to established ethical standards and conducting all interactions with integrity
  • Keep abreast of industry standards, new technologies, and the latest in customer service techniques

What we’re looking for

  • 6+ months of related experience and High School Diploma or GED
  • Ability to communicate optimistically, clearly, and successfully with clients and handle customer inquiries with poise and professionalism.
  • Ability to troubleshoot issues, research, and find answers to customer questions with minimum resources
  • Ability to leverage excellent written and oral communication skills to communicate with other teams
  • Eagerness and ability to learn quickly, remain agile, adapt to a changing product, and follow processes and procedures
  • Team player who also works well independently and is detail-oriented and open-minded.
  • Reliable self-starter with excellent time management skills
  • Critical thinker with the ability to assess and provide proactive advice and solution; efficiently escalate client cases quickly, when appropriate
  • Strong multitasking skills with the ability to self manage workload while providing extraordinary client experiences.

Additional Information

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore Austin is the second largest of our offices, occupying six floors in the Chase Tower at the center of downtown Austin.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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