Customer Support Specialist
Customer Support Specialist
Operations
At AffiniPay, delivering great customer experiences is one of our core values, and we are committed to making every single interaction with our customers count. These shared values are why we have earned a Net Promoter Score of 72, which is only achieved by the very best companies in the US.
Our Customer Support Team plays a vital role in our products’ glowing reviews and high NPS score. We only look for those that share our passion for surprisingly great customer experiences, and if you are one of those people, we want to speak with you! AffiniPay is looking for a motivated problem solver to join our award-winning Customer Support Team. As a Customer Support Specialist, you will be responsible for ensuring every AffiniPay customer receives consistent and reliable service and support through every interaction. Our ideal candidate has excellent interpersonal skills and is analytically minded, detail-oriented and skilled at solving problems and explaining sophisticated issues.
Your day to day:
- Answer customer support calls and provide product troubleshooting and support
- Timely response to customer support inquiries via email, phone, and support ticketing system
- Ensure customers receive consistent and reliable service and support during every interaction
- Stay informed and knowledgeable regarding new product releases
- Document found issues and steps to reproduce
- Investigate issues reported by customers
- Educate our customers on how to use AffiniPay/LawPay/CPACharge/ClientPay products
What we are looking for:
- Bachelor’s degree or equivalent experience
- 2+ years experience in a customer support role
- Must have excellent interpersonal and professional communication skills; both written and verbal. Must be friendly, clear, and a strong speaker.
- Maintain a high level of professionalism, integrity, and ethics
- Excellent time management and communication skills
- Works well in a team setting
- Reacts positively to difficult situations
- Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
- Answer inbound support calls daily
- This position will be a hybrid remote/in office role, and must be local to Austin
Affini-Perks! We've got you covered...
100% paid medical, dental, vision, disability insurance plans
Open PTO plan
401K with automatic 5% company contribution
Competitive bonus plan with anniversary rate step-up
Company equity option plan
Flexible work environment with remote work set-up
Paid parental leave
$1,000 annual charitable contribution match
AffiniSwag! (think fun branded merch)
Fun company events - in person/remote and everything in between
AffiniPayU learning and development
AffiniPals mentoring program
AffiniHealth wellness program
All the benefits of a startup culture without the downsides
The chance to be a vital team member of one of Austin's fastest-growing companies and ABJ Best Places to Work!
About AffiniPay
At AffiniPay, we’re continuously taking on exciting and interesting problems to define the direction of the financial technology industry and transform the way professionals get paid. Our aim to become leaders in FinTech has fostered our fast-paced, growth-focused culture. We’ve assembled teams of highly collaborative problem solvers who are passionate about both personal and company growth. We are eager to build, work together, and go above and beyond to be industry leaders. We also know that our people are our greatest asset and responsible for our ultimate success. As such, we invest in our team members’ growth and development, recognize accomplishments, and celebrate successes together. We’re building a winning team, and we need more creative, collaborative, and fun-loving people to help us get the job done.
AffiniPay’s Commitment to Diversity and Inclusion Efforts:
AffiniLIFE (Learning and Inclusion For Everyone) is focused on Awareness, Community, Transparency, Diversity and Inclusion. We recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. It’s not just AffiniPay, it’s AffiniLIFE!
AffiniPay is proud to be an Equal Opportunity Employer.