Miro
Miro is a global company on a mission to change the way the world collaborates online.
Austin, TX

Deal Desk Manager, Americas Lead at Miro

| Austin
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About the team

You will join a highly motivated Revenue Operations Team that takes pride in growing customer relationships, running strategic sales cycles, and delivering the Miro value proposition to a diverse base of accounts globally across all segments. Our team serves as a trusted advisor to Sales in structuring deals and scaling the sales process. Your success will be measured by both improvements in building a smooth sales process (documenting and improving process, reducing internal deal steps, etc.) as well as overall sales efficiency (growing deal size, increasing frequency of expansions, helping sales teams develop and win deals). Each role at Miro is based at one of our physical hubs and we look for talent that want to be part of these local, collaborative communities. Mironeers work in a hybrid model, with a 3 days a week in office culture as our baseline.

About the role

As the first Deal Desk manager for the AMER region, we are looking for someone who is looking to pave the way, build processes, and work closely with the Global Deal Strategy and Operations Lead to build a world class team. This role will drive the AMER business forward, being the main Deal Desk point of escalation and strategy for the region, and collaborate globally with Deal Strategy teammates, Revenue Operations, Finance, Legal, and Sales teams. We are looking for a self-starter to join our team; someone who has proven success dealing with ambiguity, operating in a fast-growing environment, and solving problems with limited oversight.

The Deal Desk Manager will be responsible for the AMER region's deal structuring, process improvements, and contract support for our Enterprise business. The Deal Ops and Strategy Manager will help scale our Deal Desk function internally and externally with Customers through our largest enterprise deals. In this role, you will coach on deals, bringing in our largest enterprise customers, and provide strategies for sales teams. We are looking for someone who is always striving for a frictionless sales process. We are looking for a highly motivated, empathetic, and humble self-starter who wants to make an impact, as your decisions and actions will quickly influence the business.

What you’ll do
  • Provide guidance and support on contract negotiations internally for ~10 Sales Managers, including: deal structure, discounting guidance, pricing and strategy
  • Drive process and systems requirements (including CPQ) improving efficiency in the quote-to-cash process for the global sales teams and drive accurate contract review for completeness and adherence to our policies
  • Drive standard methodologies that increase sales effectiveness via structured deal reviews and checkpoints and internal trainings
What you'll need
  • 6+ years of work experience including 3+ years in relevant Sales Operations, preferably Deal Operations at a well-established B2B SaaS organization
  • Has an eye for detail, but also an ability to refer back to the big picture. Can communicate both of these aspects to cross-functional partners
  • Proficiency in Salesforce, and familiarity with Configure, Price, Quote (CPQ) systems
  • Customer centric person who is also able to respond to some inbound requests to cultivate an excellent customer experience
What’s in it for you
  • Excellent Medical, Dental + Vision health benefits
  • Competitive salaries + Flexible time off
  • 401k matching + Stock options
  • Free lunches + Office snacks
  • Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
  • Distributed team across offices globally

#LI-AE2

About Miro

Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. Miro is trusted by Dell, Cisco, Deloitte, Okta, Shopify, and many more global companies of all sizes.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! 


At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences.
Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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Where we are

Our office is located in the heart of downtown Austin and we’re just a short walk, bike ride, or drive away from some of ATX's coolest spots like Zilker Park and Lady Bird Lake. Whether you’re a foodie, concert fan, or a nature lover, Austin has it all. No surprise everyone's moving here and fast!

Technology we use

  • Engineering
    • JavaLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • SpringFrameworks
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What are Miro Perks + Benefits

Culture
Volunteer in local community
Miro volunteers in our local community once a quarter and our most recent activities have included beach cleanups and preparing hygiene kits for the homeless population
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

An Insider's view of Miro

How would you describe the company’s work-life balance?

Miro has a healthy work-life balance policy. It's acceptable to WFH when necessary and, as long as you're performing well & making yourself available to your teammates, there is no limit to the time you can take to enjoy life

Andrew

Sr. Account Manager

What's the biggest problem your team is solving?

As a Sales team we work to solve customer productivity and security business challenges with distributed teams, management of agile workflows, and brainstorming of ideas and designs by positioning our online collaborative whiteboard platform to enable those teams to work more effectively

Ryan

Senior Sales Manager

What makes someone successful on your team?

A growth-mindset really helps to challenge ourselves and elevate our team, so we can continue to drive impact across Miro and help our customers be successful.

Megan

Enterprise Account Executive

How do your team's ideas influence the company's direction?

Leadership within Miro is driven by feedback. We're expected to bring our ideas forward to try and make the company better as a whole. We are always encouraged to say something if we see an initiative that we don't believe in. Our opinions are encouraged and I've seen individuals affect process rollout and feature development within Miro's product.

Danielle

Enterprise Inside Sales Representative

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