Director, Digital Experience Optimization, On-Demand Services

| Austin
Company Description

Optimizely is the world's leader in customer experience optimization, allowing businesses to dramatically drive up the value of their digital products, commerce and campaigns through its best in class experimentation software platform. By replacing digital guesswork with evidence-based results, Optimizely enables product and marketing professionals to accelerate innovation, lower the risk of new features, and drive up the return on investment from digital by up to 10X. Over 26 of the Fortune 100 companies choose Optimizely to power their global digital experiences. Optimizely’s impressive customer list includes eBay, FOX, IBM, The New York Times and many more global enterprises.

Job Description

The Digital Experience Optimization, On-Demand Services (“ODS”) team is Optimizely's new secret weapon. We provide expertise to help our Enterprise clients fully leverage the Optimizely platform via a monthly subscription access to an experienced experimentation team of strategy consultants, optimization managers, designers, developers, etc.) As a team, we help augment and support those clients with experimentation teams who may be strapped for internal resources and/or want to increase experimentation velocity. In every interaction, we put our clients first and strive to exceed every expectation. Our ultimate goal is to deliver that “wow” experience that turns clients into Optimizely evangelists, and customers for life.

As the Director of our On-Demand Services team, you’ll be in a unique position and on the front lines of some of the world’s most innovative company’s digital experimentation programs. You’ll collaborate with the Vice President of Global Professional Services and other stakeholders in other key organizations to help develop, manage and grow our ODS program and strategy. You’ll subsequently be managing the execution cycle of the test by working with our team of designers, developers, and QA analysts. You’ll help ensure that the ODS program is hitting its financial plan and guide decision making related to spending and scaling ODS operations.

What you’ll do:

  • Help build and scale a Digital Experience Optimization (DXO) practice that provides strategic ideation, design guidance, development and quality assurance support to a growing number of customers focused on digital experience optimization

  • Lead, and build a team of Optimization Managers, Project Managers, Designers, Developers, and QA Engineers to execute the experiments for our customers.

  • Manage our partner strategy and approach to supporting the ODS program

  • Partner with our Director of Strategy & Operations to drive the operational cadence for the group, measure and track critical KPIs and initiatives and present to an executive leadership audience

Qualifications

  • Strong requirements: writing, communication skills, project management, and technical aptitude required

  • Minimum of 7-10 years of experience in web optimization

  • Leadership Skills: A hands-on leader who has demonstrated ability to leverage deep experience across a number of corporate functions to build and lead the team by: developing a plan for the management of the function; clearly communicating this plan to the team; monitoring progress against objectives, inspiring the team to perform at their highest levels, and by ensuring the success of subordinates in their respective roles through guidance and support.

  • People Management Skill: Experience managing, and building, high-performing teams with 10+ members

  • Conversion Rate Optimization (CRO) experience and consumer facing product management experience preferred.

  • An understanding of web analytics and key metrics that digital companies use to measure digital performance

  • Ability to build trust with a variety of your client’s stakeholders, from executives to developers to marketing and product managers

  • Strong client management skills with executive level communication experience

  • Experience with web analytics software, such as Google Analytics and KissMetrics

  • Self-motivated, organized and able to manage time effectively

  • Experience with BI tools such as Amplitude, Mixpanel, Heap, Tableau

  • Preferable: Experience with AB testing tools such as Optimizely and VWO

  • 4-year college degree from an accredited institution

  • Strong quantitative analysis skills, affinity for numbers and the ability to process complex calculations quickly and accurately

  • Exceptional customer insights and proven success utilizing analytics to provide strategic recommendations and drive concrete action

  • Ability to work in a highly collaborative environment, multi-task and participate in team-based planning process

Additional Information

At Optimizely, we embody inclusion and embrace diversity. We believe in work/life balance and bringing our true selves to work. To that end, we offer best-in-class perks and benefits that support our Optinauts along their career journey with us. Read more about our culture at optimizely.com/careers.

Optimizely is an equal opportunity employer and makes employment decisions on the basis of merit. Optimizely prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration. All your information will be kept confidential according to EEO guidelines.

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SAP HANADatabases

Location

Optimizely is located in a trendy, downtown area with plenty of restaurants and bars nearby. Public transportation is easily accessible.

An Insider's view of Optimizely

How would you describe the company’s work-life balance?

Optimizely is also a place where work-life balance is a real thing. Unlimited vacation means that I’m trusted to take time off when I need it. I’ve also been able to work remotely from Tahoe so that I can drive up when there’s less traffic, and from Boston so that I can spend time with my family.

Lauren

Client Engineer

What does your typical day look like?

I joined Optimizely to work on a product I loved using. It was fitting that my first project was fixing a pain point I had experienced as a customer! Not only was it satisfying to deliver a feature that I knew was going to help my colleagues at a previous company, but I was also able to use an awesome cloud native AWS tech stack to deliver it.

Ben

Sr. Software Engineer

What makes someone successful on your team?

Software engineering here isn’t about someone going off on their own with a problem and coming back with a solution. We design solutions as a team of individuals, each bringing their perspective to the table. I’ve found this way of designing has helped me grow as engineer over the years and to deliver the best results possible to our customers.

Nick

Backend Engineer

How do you empower your team to be more creative?

As a leadership team, we are deeply committed to creating a culture based on inclusion, experimentation, innovation, and feeling empowered to take risks. To be successful, we have to be exceptional performers. And to be exceptional performers, we have to have passionate people driving the way.

Erin

Chief People Officer

What are some things you learned at the company?

It inspires a lot of pride knowing that I work on the best in class experimentation product and one that brings real ROI to some of the world's largest global brands . I didn't realize how much I cared about products until I joined Optimizely.

Jess

Senior Software Engineer

What are Optimizely Perks + Benefits

Optimizely Benefits Overview

At Optimizely, we offer a wide array of benefits and perks to help our employees strike just the right balance between work time and personal time. We’re all about optimizing productivity by maximizing joy.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
More Jobs at Optimizely10 open jobs
All Jobs
Dev + Engineer
Operations
Project Mgmt
Sales