The Director of Solutions is responsible for the design, development, and delivery of industry solutions built on top of the Cloud Lending platform. Areas of responsibility include strategic planning, feature analysis and prioritization, sales and marketing enablement, and delivery of turnkey solutions to global financial institutions. The Director of Solutions will manage a team of Product Managers and Business Analysts, and work with customers, prospects, and internal stakeholders to define the solution roadmap, identify strategic partnership opportunities and prioritize key feature requirements. In addition to managing a team of Product Managers, the Director of Solutions should be hands-on, providing detailed analysis and prioritization of business and technical requirements for new features and enhancements, as well as detailed analysis and translation of improvements and defects for engineering. The Director of Solutions also supports cross-functional teams within the organization, including Sales, Marketing, Delivery, and Support. 

• Responsible for the industry solution roadmap for consumer lending, commercial lending, and commercial onboarding.
• Collaborates with the VP of Product Management, leadership team, and internal stakeholders to align solution roadmap with company strategy
• Manages a team of Product Management professionals responsible for feature analysis, solution design, and product development activities, including the following:
  • Defining, analyzing and translating detailed business requirements for engineering
  • Providing detailed analysis and translation of bugs and defects for engineering
  • Prioritizing product feature requirements and development tasks
  • Managing product feature backlog
  • Reviews metrics to determine customer satisfaction, feature adoption, churn/burn, development velocity, defect percentage, and delivery rate.
• Manages a team of Product Management professionals responsible for sales, professional services, and partner enablement and support activities, including the following:
  • Communicating development commitments
  • Defining solution roadmap and feature delivery timeline
  • Coordinating solution launch and release activities, including the following:
    • Internal product training
    • Generating sales tools, messaging, marketing material and website content
    • Coordinating product demonstration environments and scripts
    • Coordinating internal, customer-facing and partner product documentation
    • Performing internal and customer-facing release demonstrations
  • Conducting roundtable discussions with sales, services, and partners to continually improve and refine enablement strategy
  • Designing and performing customized product demonstrations for strategic prospects and customers
  • Participating in sales discussion and presentations with strategic prospects and customers to support direct and partner sales opportunities
  • Providing product expertise to in-flight projects and implementation
• Provides a hands-on contribution to every aspect of the development lifecycle.
• Works closely with professional services to identity solution enhancement opportunities.
• Works closely with customers to continuously measure customer satisfaction and incorporate feedback from the field into solutions.
• Responsible for industry, market and competitive analysis
• Consistently reviews Salesforce.com product notifications and release documentation, participates in Salesforce user groups and maintains a high level of expertise with the Salesforce platform
• Consistently researches industry and technology trends, and reviews professional publications within each supported vertical market
• Participates in special projects as required

Skills and Qualifications

• 5+ years managing people
• 12+ years’ product management experience (or relevant experience)
• Industry knowledge relative to banking and lending is a must
• Knowledgeable about cloud technology
• Salesforce experience is a plus
• Technical product management experience is a plus
• Proficiency with business analysis and solution design
• Experience with the project, sprint and/or release planning
• Experience defining product strategy is a plus
• Excellent organization and communication skills
• This position requires some travel to customer and non-customer sites in the U.S.