Director of Merchandising

| Austin
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The Director of Merchandising will work across all facets of the business, including but not limited to category taxonomy, team management, In app modular and menu content, promotions and growth strategies. They own and set the overall strategic direction for the business unit and align with broader Favor core strategies. Success in this role requires tenacity, an analytical mindset, influence, and a team minded approach in navigating interesting, complex challenges.

Responsibilities:

  • Lead a Merchandising and Content Quality team in defining and executing operational goals
  • Using customer and merchant insights, develop and operationalize a calendar for marketplace promotions by market, category, and/or merchant grouping
  • Develop and maintain segment-specific homepages and discovery areas that drive conversion, discovery, revenue, and/or delivery speed outcomes
  • Partner with Marketing on the development of playbooks for expanding awareness and trial of new categories to segments who have not tried them 
  • Partner with FP&A and Business Analytics to maximize revenue through pricing
  • Partner with Product & Engineering to drive tooling and systems improvements to drive sessions, discovery, and conversion; and to drive customer experience improvements related to editorial content; navigation; search; browse, and check-out
  • Aid in the development and delivery of menu content to ensure quality at scale
  • Drive process improvements that will enable the team to support ever growing business demands
  • Manage the relationship with key external partners.

Skills & Qualifications:

  • A related degree or comparable formal training, certification, or work experience
  • 8+ years of experience in ecommerce merchandising and curation; experience at a start-up or food company preferred
  • Strong interest in and knowledge of food and restaurant trends
  • 4+ years of experience in direct people management
  • Experience measuring impact against operational metrics

Ideal Candidate:

  • Demonstrated passion for ecommerce merchandising; passion for food and restaurant editorial a plus
  • Strong work ethic with an ability to handle multiple new initiatives simultaneously
  • Customer-centric mind with experience in personalization, segmentation, and cross-selling
  • Familiarity with how merchandising decisions impact operations and financial performance
  • Proven success in business process re-engineering optimization
  • An open, communicative, and reliable leader who is able to collaborate closely with cross-functional partners, organizational leaders, as well as direct reports

Life at Favor:

  • Benefits -- We offer premium health, vision, dental, life, and 401(k) options. We also offer Favor delivery credit and H-E-B discounts! 
  • Time-Off -- We offer unlimited PTO for salary employees and ample vacation time to all team members. We empower you to live your best life and do your best work!
  • Learning & Development -- We encourage personal growth and education through regular Learning Labs taught by internal team members and external facilitators.
  • Community -- Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), quarterly company-wide events, happy hours, and regular connection opportunities.

At Favor, we believe that to Run Texas, we need to represent Texas. By putting Community First, we honor the diversity of our backgrounds and experiences through sharing our unique voices. Our community grows when we challenge ourselves to learn and see the world from another’s view. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • AWS (Amazon Web Services)Frameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • RedshiftDatabases

Location

Our HQ, the Eastside Tech Hub, is located in the heart of East Austin with close proximity to downtown and easy access to I-35. In addition to dynamic work areas, our fully customized two-story office space boasts a coffee bar, lounge area, large events space, library, and more!

An Insider's view of Favor

How would you describe the company’s work-life balance?

Favor truly talks the talk and walks the walk when it comes to prioritizing team members’ personal lives, mental health, and work-life balance. Especially with all of the challenges that last year brought, Favor created even more opportunities for team members to relax, recharge, and focus on mental health and overall wellness.

Amanda Going

Account Executive, Sales

What does your typical day look like?

I can't remember a time during my two years at Favor so far that someone has ever asked me to do anything without getting my input and thoughts on it. I have had so many opportunities to help grow and shape our digital products and business at Favor, and I think that's very unique.

Neha Thakore

Software Engineer II

How has your career grown since starting at the company?

Even after all these years, it’s amazing to know that career growth is really not just a bullet point at Favor, but an actual focus where steps for professional and personal development are provided from day one. I’ve only seen Favor’s dedication to career growth grow since the day I joined the team.

Arielle LaGuette

Director, Sales

How do you empower your team to be more creative?

Open communication and continuous collaboration amongst team members are critical components to unlocking creativity and driving success. At Favor we value everyone’s input and perspective and know that our diversity and desire to constantly test, learn and improve helps us deliver our most impactful and creative work.

Matt Schmertz

Sr. Director, Integrated Marketing

What are Favor Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Our diversity in hiring efforts focus on hiring candidates using a process that is free from biases for or against any individual or group of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

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