Director, Professional Services Solutions at Procore Technologies

| Austin | Remote
Sorry, this job was removed at 6:15 a.m. (CST) on Tuesday, October 26, 2021
Find out who's hiring in Austin.
See all Operations jobs in Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Job Description

Procore is seeking a Director, Professional Services Solutions, to play a critical role in developing and fulfilling the vision of professional services growth and impact at Procore. In this role, you’ll lead a fast-growing team of solutions consultants and professional services (PS) operations specialists. You’ll also be a key contributor in effectively driving the discovery and scoping of services, creating a comprehensive suite of services and business transformation packages, and selling the value of Professional Services as a driver for exceptional customer outcomes.

As a Director, Professional Services Solutions, you’ll develop services offerings to meet the needs of our customers of all sizes globally and partner with our Sales and Services teams to establish best practices for Procore’s business development (e.g., forecasting, PS operations, and project tracking).

We are looking for great candidates for this position to work out of our offices in Carpinteria, CA, Austin, TX, or remotely.

What you’ll do:

Leadership

  • Drive services growth and value to be 10% of annual revenue. Manage the P&L for professional services delivery in line with revenue goals, utilization, and margin targets. Strong aptitude for data, forecasting, and adoption of sales and project delivery tools is key

  • Influence customer outcomes via services revenue by proactively attaching services to product and expansion sales (working with Systems to help automate this motion is a must)

  • Demonstrate strong cross-team awareness and understand key business objectives and motivators to drive internal partnerships; promote PS value in terms that resonate with our business partners as a tool to help them achieve their sales, retention, and expansion goals

  • Develop and measure key success metrics related to the delivery of services and product adoption by our clients. Balance strong passion and drive to hit KPIs and Services Revenue goals AND the requirement to show up as an empathic, open, and optimistic leader driving growth and innovation collaboratively

  • Leverage and develop the value of our Professional Services Automation (PSA) system to maximize project insights, risk mitigation and to inform resourcing needs and gaps 

  • Inspire and facilitate regular engagement with Sales, Customer Success, Product, Implementation, and Technical/Integration services to improve internal adoption of PS and partner to deliver solutions that set our customers up for maximum success

  • Partner with Finance and Legal on PS operations and risk management and with Product to ensure appropriate services offerings are developed for each tool

 Discovery and Scoping of Services

  • Lead team and collaborate with internal and customer stakeholders, facilitating services discovery sessions, creating detailed Statements of Work (SOW), scoping custom services engagements, and building fixed-fee packages relevant to specific customer types and/or desired outcomes.

  • Manage multiple prospect and customer initiatives simultaneously, serving as a point of escalation and resource for creative solutions and new services offering development.

What we’re looking for:

  • Bachelor’s degree or equivalent work experience required

  • 5+ years of Professional Services and Solutions Consulting leadership experience and 8+ years in SaaS professional services and engagement delivery roles

  • Experience managing the selling and scoping activities for large-scale software implementation projects

  • Proven track record of growing PS attach rates and services revenue and success with accelerating key business outcomes related to billable utilization, services delivery profit margins, annual revenue per employee, and managing project overruns

  • Ability to present solutions and the value of PS to a variety of stakeholders and modify essential talk tracks to resonate with the specific audience (i.e., Sales, technical resources, Customer Success)

  • Deep knowledge of Professional Services Automation (PSA) software and a strong understanding of software implementation methodologies

  • Able to inspire and articulate product and services value and key outcomes to customers

Additional Information

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore Austin is the second largest of our offices, occupying six floors in the Chase Tower at the center of downtown Austin.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
More Jobs at Procore Technologies122 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Data + Analytics
new
Remote
Developer
new
Remote
Developer
new
Austin
Sales
new
Remote
Operations
new
Remote
Data + Analytics
new
Austin
Data + Analytics
new
Austin
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Project Mgmt
new
Remote
Data + Analytics
new
Remote
Operations
new
Austin
Finance
new
Austin
Project Mgmt
new
Austin
Data + Analytics
new
Remote
Sales
new
Austin
Sales
new
Austin
Design + UX
new
Austin
Developer
new
Austin
Developer
new
Austin
Developer
new
Austin
Sales
new
Remote
Developer
new
Remote
Data + Analytics
new
Austin
Data + Analytics
new
Austin
Data + Analytics
new
Austin
Data + Analytics
new
Remote
Developer
new
Remote
Marketing
new
Remote
Developer
new
Austin
Marketing
new
Remote
Marketing
new
Remote
Sales
new
Austin
Operations
new
Austin
Operations
new
Remote
Marketing
new
Remote
Operations
new
Remote
Design + UX
new
Austin
Product
new
Austin
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Austin
Design + UX
new
Austin
Data + Analytics
new
Remote
Sales
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Procore Technologies's full profileSee more Procore Technologies jobs