Q2
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Austin, TX

Enterprise Resource Manager at Q2

| Austin
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The Enterprise Resource Management Specialist is a highly effective, outcome-driven professional who is used to working in a fast-paced, complex environment. The Enterprise Resource Management Specialist will be responsible for managing supply and demand effectively by determining the best staffing solution for all potential and assigned client engagements - balancing client interests, staffing needs, and business priorities. This role will contribute to the growth of our business, solutions, and geographies; support professional development for the team, and workforce planning to ensure we have the right people with the right skills available at the right time.

Responsibilities:

  • Partners and liaisons among Premier Services Delivery Teams, Programs, and business leaders to assist in identifying current staffing needs and job requirements to ensure optimal coverage within budgets.

  • Monitors current availability in assigned areas and determine the approach to resourcing needs based upon current staff.

  • Partners with talent acquisition (recruiting) and Human Resource Business Partners to facilitate appropriate staffing across the department based on aggregate understanding of project requirements. Provides input to talent acquisition and talent management strategy for assigned areas.

  • Oversees day-to-day staffing operations to balance the needs of the associate, client, and business, make the best use of resources, and find the right fit for client engagements.

  • Works to resolve any issues regarding under or over allocations of current resources/employees.

  • Works in conjunction with subcontractors to provide for additional resourcing needs.

  • Develops data-driven utilization and forecasting models to scale the business for the future, helping to translate business needs into an actionable staffing model

  • Partners across the business to optimize job descriptions, skills matrices, and training paths to develop and encourage teams, contributing to a culture of engaged and evolving talent

  • Assists employees and managers in matching individuals' skills with the organization's staffing needs. Assigns individual skills to guide appropriate job placement decisions and identify individuals for development.

  • Assists in resourcing project transitions including employee updates to skill repositories.

  • Works on resource management initiatives that may include: processes, tools, and reporting capabilities to support staffing, utilization management, and resource forecasting

  • Builds relationships with leadership to become a trusted advisor to achieve business objectives and manage conflict resolution

  • Addresses and/or mediates employee and manager concerns during selections and transitions to ensure good working relationships. Ensures assignment information is appropriately communicated and documented.

  • Develops and manages a cross-training program for the Professional Services team, including curriculum, content development, and delivery vehicles with the end goal of maximizing billable resource utilization.

  • Communicates capacity risks and forecasts to the management team, and provide context to assist leaders in managing stakeholder expectations

  • Runs weekly resource meeting and facilitate resourcing issues/conflict resolution with Professional Services and appropriate department heads

Qualifications and Experience:

  • Typically requires a bachelor’s degree and a minimum of 8 years of related experience; or an advanced degree with 6+ years of experience; or equivalent related work experience.

  • 5+ years of consulting and professional services experience

  • Experience working with and drawing meaningful business insights from raw data and data visualizations, and using data to craft a narrative

  • Experience with (and ability to learn) project and resource management tools.

  • Highly effective in ambiguous situations, with a continuous improvement approach and strong critical thinking skills

  • Strong organizational communication and problem-solving skills, with experience gaining consensus across large and complex organizations

  • Demonstrated analytic and data management capabilities and reporting presentation of complex data, and solid ability to explain insights to business partners

#LI-KH

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Where we are

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

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