Head of Distributed Work

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About Us
 

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About The Role

Cloudflare is a global company which inherently means we are distributed. We are looking for a Head of Distributed Work to help shape the evolution of our work practices. A critical part of this is working with our leaders and managers in creating a work environment where people can do their best work and teams can thrive, regardless of their work location or work mode; in office, hybrid or remote. 

The Head of Distributed Work will help us evolve our work practices by cultivating collaboration and culture, while making it easy for employees to replicate the once in-person connections in our more remote and distributed environments. At Cloudflare, we like to experiment, learn and evolve. We are not looking for someone to come in with a set of predefined policies and make rules. We enjoy trying a bunch of things and seeing what works for us.

This position reports into the Head of People. It requires a global view and working across all functions in the organization, especially Places, IT, the Business Continuity Team and Cloudflare leadership.

Key Responsibilities

  • Lead our transition towards more asynchronous communication and work practices
  • Serve as our Chief Documentarian, defining protocols and practices for written work and communications
  • Lead Internal Communications efforts, ensuring all team members are informed and know how to access the information they need to do their best work
  • Create rituals and etiquette around meetings that are useful for people calling in, developing practices that work across time zones, etc. 
  • Create and collaborate on programs across the entire employee lifecycle in order to make them world class for a global, distributed workforce, including recruiting and onboarding
  • Partner with Learning and Development to support the skill-building necessary to enable new workplace practices. In many cases, create and facilitate workshops and learning opportunities.
  • Devise metrics to evaluate dynamic and hybrid work initiatives that support our experimentation around new workplace practices. These are likely to include productivity, engagement, diversity and financials. 
  • Work closely with the Places and IT teams on the technology, tools and data needed for this transformation

Skills

  • World-class communication skills - written and verbal
  • Ability to effectively document and create documentation systems that scale.
  • Able to distill complex decisions to a global/national audience while acting on a perpetual stream of feedback
  • Self-starter with a track record of getting your work across the finish line
  • Well-organized
  • Innovative and adaptable. Comfortable with ambiguity with a bias for experimentation
  • Deeply curious with high empathy

Desired background/experience

  • Corporate experience with a global and distributed workforce. Remote/hybrid is a plus.
  • Understanding of how people operate when distributed, including the mental and physical challenges they face, what different personalities need, and how to build trust with teams
  • Experience working directly with executives and driving organizational change
  • Prior experience in Internal Communications, Learning and Development, People Operations or Human Resources, Business Operations, Publishing, Workplace Experience

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • rustLanguages
    • ReactLibraries
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • SalesforceCRM

Location

600 Congress Ave S, Austin, TX 78704

What are Cloudflare Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Online course subscriptions available
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